NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release
07 Juillet 2022 - 2:00PM
Business Wire
Further expanding NICE’s commitment to CXi, the
newest CXone release offers first-of-its-kind capabilities to
enable fully orchestrated frictionless CX
NICE (Nasdaq: NICE)
today announced the Summer 2022 release of CXone, which adds new
capabilities that enhance journey orchestration and complete
performance, two vital components of a complete CXi offering. The
new capabilities enrich digital experiences, simplify integration
with customer environments and grow openness with mobile SDKs and
integration options. With its new release, CXone is improving
complete performance by putting digital and AI at the helm,
continuing its commitment to ubiquitous conversational self-service
with faster, better, and smarter bots.
CXone is now the only digital CX cloud platform offering
intent-based intelligent virtual agents (IVA). With CXone’s
SmartAssist fuelled with Enlighten XO conversational data, CXone
IVAs can train themselves in days promoting a data-driven,
empirical approach to self-service and accelerating self-service
implementations while increasing containment, and creating a
frictionless digital customer experience.
Innovations in journey orchestration are introduced in the new
AI-driven supervisor workspace ensuring supervisors have an
end-to-end view, allowing supervisors to understand and manage
omnichannel engagements across the experience center with real-time
data across digital channels for a fully orchestrated journey
management.
Paul Jarman, CEO, NICE CXone, said, “Friction is the
underlying challenge businesses have in delivering exceptional CX
today as consumer expectations for fast, convenient digital and
self-service options continue to increase. What we are delivering
is the ability to remove friction from both a customer perspective
and an operational perspective, resulting in transformational
change to form stronger connections with customers while operating
in a more agile model that empowers agents and other contact center
resources to reach their full potential.”
For more information about the summer release innovation, click
here.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220707005042/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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