NICE Announces Annual Digital CX Week, Highlighting Digital-First Strategies to Transform Customer Experience
14 Septembre 2022 - 1:00PM
Business Wire
Digital CX Week 2022 to feature online sessions
by industry thought leaders and analysts embracing digital
solutions to meet customers whenever, wherever, and however they
want
NICE (Nasdaq: NICE)
today announced the upcoming Digital CX Week 2022, a virtual
conference giving an unprecedented view into how to digitally
transform customer experiences. The event is set to take place
September 27-29 with a series of six online sessions presented by
industry thought leaders, as well as the experts driving innovation
at NICE and the customers who have harnessed these innovations to
deliver brand-differentiating, AI-powered customer experiences. To
register, click here.
Sessions to include:
- A panel discussion led by Dan Miller, lead analyst and founder
of Opus Research, who will examine emerging trends and recent
survey results to assess the current state of play in digital CX.
The panel will reveal how organizations can optimize their existing
people, technology, and data sources to transform self-service into
customer empowerment opportunities. The panel will also demonstrate
how organizations can utilize data insights from customer
conversations in real-time and consolidate operational data siloes
to create more satisfying customer journeys.
- Leaders with Splunk, a premier data platform, will walk
participants through their selection and implementation of a new
knowledge management system. They will explore common pitfalls in
knowledge management, why Splunk needed a new solution, how they
chose and implemented the new system, and the results they’ve seen
since then.
- A sit-down interview with Dr. Nicola Millard, a principal
innovation partner at BT. Millard is an award-winning presenter who
was listed as one of the top 20 UK CX Influencers by Customer
Experience Magazine two years in a row. Millard will share how
proactive customer care can be truly transformative. She will
dispel common misconceptions about what it means to implement
proactive customer care and how organizations can avoid
accidentally overwhelming their contact centers.
View the full agenda here.
Paul Jarman, CEO, NICE CXone, said, “We are eager to
welcome you to this year’s Digital CX Week where you can gain
valuable insights and perspectives on the capabilities
organizations need to stay ahead of the curve and deliver
industry-leading customer experiences. We will show you how
leveraging insights and revolutionizing CX may be easier than you
think. The future is digital CXi (Customer Experience
Interactions). The future is NICE.”
Registration is now open. Click to register here.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220914005076/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Omri Arens, +972 3 763 0127, CET ir@nice.com
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