NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience
24 Octobre 2022 - 2:00PM
Business Wire
FluenCX is a complete suite of digital CX
solutions harnessing data and AI to deliver intent-driven smart
self-service
NICE (Nasdaq: NICE)
today announced the launch of FluenCX, a complete, integrated suite
of digital CX solutions, created to deliver the best outcomes using
AI to understand customer data and build exceptional, orchestrated
customer journeys. FluenCX’s robust suite of solutions builds a
seamless relationship between a customer and brand by targeting
areas for conversational AI and automation to then match the best
solutions – self-service or human to fit those outcomes. FluenCX
allows organizations to provide service beyond the contact center,
meet customers where their journeys begin, and surpass expectations
by meeting customers at any touchpoint, anytime, anywhere—and
integrating with any CX provider’s platform – wrapping all
interactions, reporting, and analytics into a single cohesive
experience.
Fulfilling the promise of Customer Experience Interactions
(CXi), the FluenCX suite of solutions is fuelled by Enlighten XO to
clearly understand intent and act accurately in real-time. By
focusing first on outcomes and data, FluenCX enables smart,
human-level, proactive self-service at every step of a customer’s
journey, helping brands get smarter with every interaction. This
data-first approach to matching solutions to the most pressing pain
points is the core of FluenCX’s efficacy: the process targets the
most impactful and important use cases, saving brands time, effort,
and money while increasing customer satisfaction and loyalty by
laser-targeting the areas of most urgent need.
“FluenCX takes customer experience to the next level by
delivering the best digital self-service and conversational AI
experiences for any brand and is an integral part of CXi,” said
Barry Cooper, President, CX Division, NICE. “By prioritizing
the customer’s expectation for digital fluency, fuelled by data,
brands can seamlessly identify the best opportunities to improve
automation and plug service gaps. This propels customer experience
beyond the contact center and reinforces the value and flexibility
of a single, cloud-native platform to reduce costs while increasing
customer satisfaction.”
“FluenCX shows NICE’s commitment to delivering on the CXi
story,” said Keith Dawson, Vice President and Research Director
at Ventana Research. “This family of solutions provides
tangible and immediate benefits to any digital CX or self-service
pains. FluenCX demonstrates how these solutions both save companies
money while also improving customer satisfaction which makes NICE
stand out in the market.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20221024005190/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, CET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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