IGT Solutions Selects NICE CXone to Deliver a Seamless Customer Experience for its Travel and Hi-Tech Brands
26 Octobre 2022 - 2:00PM
Business Wire
IGT sees fast, global growth utilizing NICE
CXone
NICE (Nasdaq: NICE) today announced IGT Solutions (IGT),
a next-gen customer experience (CX) company, has chosen NICE
CXone’s world-leading cloud CX platform to ramp up its operations,
fostering seamless customer interactions in the Travel and Hi-Tech
industries. For more than two decades, IGT has provided integrated
business process management, technology, and digital services and
solutions across industries. Moving to the NICE CXone cloud native
platform will support IGT as it further grows its digital
capabilities, enabling IGT to continue delivering exceptional
service as consumers from all generations expand the ways they
engage at an exponential pace.
IGT employs more than 23,000 customer experience and technology
experts across 23 global delivery centers in China, Philippines,
Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia, and the
USA. By engaging the Six Sigma approach for process improvements,
IGT identified the capabilities of NICE CXone to quickly scale and
deliver effortless, consistent, and personalized digital first
experiences. In addition to more efficient customer care services,
NICE will also assist the IGT customer experience center to make
smarter data and AI-driven decisions. IGT is recognized by Gartner
as one of the top 25 fastest growing BPO service providers, and
with the deployment of NICE CXone, IGT is empowered as a champion
of innovation to provide their customers with a frictionless
experience.
Akhil Agarwal, COO, IGT Solutions, said, “At IGT our goal
is to be the world's greatest next-gen CX company making a billion
complex interactions simple every year. We always strive to find
the best way to deliver a superior customer experience. Bringing on
NICE CXone will help us achieve that vision, giving us a
well-rounded software solution for better experiences for both
agents and customers.”
Darren Rushworth, President, NICE International, said,
“We are delighted to support IGT’s growth by empowering their
contact centers to scale securely and deploy quickly to serve their
global customers. As more consumers demand digital-first
experiences, NICE CXone provides IGT with a complete solution for
every journey with end-to-end journey orchestration, smart
self-service, prepared agents, and complete performance with AI
information at every step. We are honored to play a role in
managing IGT’s CX journeys across travel and Hi-tech
industries.
About IGT Solutions IGT Solutions is a next-gen customer
experience (CX) company, defining and delivering transformative
experiences for the global and most innovative brands using digital
technologies. With the combination of Digital and Human
Intelligence, IGT becomes the preferred partner for managing
end-to-end CX journeys across Travel and High Growth Tech
industries. Established in 1998, IGT has more than 85 global
marquee customers and 23,000 plus CX experts servicing client
processes from 23 delivery centers globally. IGT’s service
offerings include Application Development & Maintenance,
Application Testing & Performance Analysis, Enterprise DevOps,
Mobility Strategy & Consulting, Robotic Process Automation and
Analytics and a full spectrum of BPM support.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20221026005047/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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