NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi
09 Janvier 2023 - 2:00PM
Business Wire
New capabilities for NEVA Discover present
advanced automation experience
NICE (Nasdaq: NICE) today announced new RPA (Robotic
Process Automation) capabilities in its latest release, using AI to
identify focused opportunities for automation. With NEVA Discover’s
new process analytics solution and semi-supervised machine
learning, organizations can optimize their business process
executed elements to achieve complete performance. NEVA Discover,
NICE’s AI-powered discovery tool, uses advanced AI to produce
actionable insights to optimize business processes, improve
effectiveness and efficiency, and empower employees to meet their
key performance indicators.
NEVA Discover’s new process analytics capability goes above and
beyond identification of automation opportunities, by also
highlighting key areas ripe for process optimization and employee
training. The process analytics solution displays a set of business
metrics and compares groups of users to provide visibility into how
different employees execute the same tasks, helping to identify and
bridge productivity gaps. The actionable insights from NEVA
Discover are packaged into intelligent dashboards for a visual
recommendation of those processes which are best suited for
attended or unattended automation and which should be optimized.
NEVA Discover also identifies opportunities where employees could
be better supported with training and guidance to help them achieve
their KPIs.
Semi-supervised machine learning allows business analysts to
manually intervene and make further suggestions about the tool’s
discoveries. This highly scalable capability sharpens and enhances
the tool’s machine learning intelligence,
Barry Cooper, President, CX Division, NICE, said, “NEVA
Discover’s new capabilities demonstrate the power of AI in
delivering actionable automation opportunities to empower employees
and ultimately help brands master CXi (Customer Experience
interactions). Process optimization with NEVA Discover is not a
one-time event. It is a cycle of continuous improvement, with
ongoing measurement of the impact of each change, to create
exponential value.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230109005060/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Omri Arens, +972 3 763 0127, CET ir@nice.com
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