NICE and Cognizant Announce Strategic Partnership For Digital Customer Experience Transformation
30 Janvier 2023 - 2:00PM
Business Wire
Latest collaboration between NICE and Cognizant
opens up growth opportunities in CX, WFM, and digital
transformation
NICE (Nasdaq: NICE) and Cognizant (Nasdaq: CTSH) today
announced the launch of a global strategic go-to-market partnership
to accelerate customer experience (CX) transformation. This
partnership leverages Cognizant’s deep consulting and business
transformation capabilities along with NICE CXone’s
industry-leading complete, integrated cloud platform to accelerate
customer adoption of advanced CX solutions such as digital,
analytics, and conversational AI. For both companies, this
partnership will enable growth opportunities in their respective
customer bases.
This partnership offers a comprehensive approach to bridge the
gap between today’s consumer expectations and organizations’
delivery of extraordinary experiences. It is a step forward in
transforming customer and agent experiences with a unified CCaaS
suite encompassing omnichannel routing, AI, Analytics, WFO and
Digital Self-Service offerings to redefine the way organizations
engage and interact with customers. Previous collaboration between
Cognizant and NICE has yielded impactful business outcomes, such as
dramatically reduced answer and wait times as well as significantly
accelerated platform deployments. This strategic partnership will
further evolve our collaborative work.
Barry Cooper, President, CX Division, NICE, said, “As the
CX landscape continues to demand a more consolidated collection of
solutions built on a scalable cloud-native AI platform, NICE CXone
emerges as a clear leader for digital transformation of the contact
center and beyond. Teaming with Cognizant to leverage their Contact
Center Advisory and Transformation services will bring more rapid,
compelling business outcomes to our joint customers.”
Cognizant’s digital customer experience experts draw on strategy
and research to link data to design, systems to stories, and
insights to outcomes. Cognizant’s experience-led offerings span the
entire customer life cycle and drive value across vertical markets.
These solutions include customer and employee experience, content,
and marketing services and omnichannel solutions.
“We are delighted to partner with NICE and integrate their Cloud
Native Customer Experience Platform, CXone, AI-powered contact
center software into our offering,” said Robert Vatter,
Executive Vice President of Cognizant’s Enterprise Platform
Services. “Together with NICE and our decades of expertise in
the contact center market, we are now redefining customer
experience by bringing hyper-personalized and intelligent ways for
enterprises to engage with their users.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
About Cognizant Cognizant (Nasdaq: CTSH) engineers modern
businesses. We help our clients modernize technology, reimagine
processes and transform experiences so they can stay ahead in our
fast-changing world. Together, we're improving everyday life. See
how at https://www.cognizant.com/us/en.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230130005034/en/
Corporate Media Contact Christopher Irwin-Dudek
media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Omri Arens, +972 3 763 0127, CET ir@nice.com
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