NICE Voice of Customer Placed First Overall on Frost Radar Growth Index
06 Février 2023 - 2:00PM
Business Wire
NICE demonstrates substantial growth driven by
digital innovation in customer experience
NICE (Nasdaq: NICE) today announced top placement in
Frost & Sullivan’s Frost Radar Voice of Customer report for
2022. With over 50 global industry participants, NICE was selected
based on technology innovation, relevancy, scalability, integration
capabilities, ease of use, security, partner networks, and
acquisitions. NICE ranked high on Frost’s growth and innovation
rating thanks to an expansive range of services that align well
with the Company’s voice of customer solutions and continued focus
on investments in R&D, predictive and prescriptive real-time
analytics, and actionability.
NICE has displayed agility in the market with strategic
investments in AI, agent empowerment, digital engagement, and
self-service. VoC innovation is exhibited through CXone Feedback
Management, providing businesses with the flexibility and control
to analyze and act on all types of feedback for an adaptive CX
program, Enlighten AI which analyzes customer sentiment and agent
behavior, and Interaction Analytics which provides advanced
capabilities that can be used with any call recording solution.
Ease of use is portrayed with the DEVone program, which allows
third-party software providers to integrate with the CXone platform
for workforce optimization (WFO) to a full-suite contact
center.
“The Frost Radar displays the companies that are instrumental in
advancing the industry into the future and we are thrilled to see
NICE named first overall in VoC growth,” says, Barry Cooper,
President, CX Division, NICE. “Our continued focus on improving
the customer experience journey with seamless, digital interactions
drives our growth and innovations to provide an exceptional
experience for every interaction.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230206005072/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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