LanguageLoop delivers frictionless
mission-critical customer and employee experiences with NICE
CXone
NICE (Nasdaq: NICE) today announced that
LanguageLoop has implemented NICE’s CXone cloud native platform to
futureproof its customer experience operation and deliver an
enhanced customer and user experience.
LanguageLoop is Australia’s leading full-service language
provider that delivers essential translation and interpreting
services to customers across key industries, including finance,
insurance, health, education, energy, law, business, and
government. Their contact center team fields more than 500,000
customer interactions annually and connects customers with almost
3,000 contracted interpreters.
LanguageLoop was experiencing significant limitations in
handling the required call volume and needed to move to a flexible
cloud-based solution with comprehensive interactive voice response
(IVR) services. LanguageLoop engaged NICE to transform the customer
experience and unify its operations with CXone.
NICE CXone enables LanguageLoop to seamlessly automate its
inbound interactions and quickly connect customers with available
interpreters, providing an efficient solution for customers
requiring essential communication services where English is not
their first language. With CXone, customers can call in and use
their LanguageLoop identification number to connect with
translation and interpretation services in over 190 languages.
CXone also seamlessly integrates with LanguageLoop’s booking system
and supports its dedicated contact center staff in processing
bookings for translating and interpreting services. With the
benefit of CXone’s open application programming interface (API),
LanguageLoop can more efficiently productize its service and go to
market quicker with a better-rounded product portfolio.
George Bisas, Chief Executive Officer, LanguageLoop,
said, “NICE CXone is the ideal solution for LanguageLoop as it
delivers a mature and intuitive cloud native solution that can be
fully automated to deliver a streamlined service to connect
customers with contracted interpreters in mission and life-critical
events. It brings together all the individual pieces of the
LanguageLoop contact center into a more connected solution that
delivers greater efficiencies for the business. With the support of
seamless IVR workflows, CXone empowers LanguageLoop to transcend
language barriers and better support its customers in times of
great need.”
CXone’s easy-to-use interface also allows LanguageLoop to make
direct and rapid changes to its solution without needing additional
technical support. The LanguageLoop team can make changes, test,
and deploy within short timeframes to ensure seamless experiences
for its customers. CXone also provides essential monitoring and
reporting services for LanguageLoop’s contact center agents, which
helps to ensure greater quality control over its interpreting and
translating services.
Darren Rushworth, President, NICE International, said,
“NICE is pleased to support LanguageLoop as they continue to
deliver frictionless experiences that transcend language barriers.
LanguageLoop delivers mission-critical services to thousands of
customers and CXone is now a vital piece of its supporting
infrastructure.”
About LanguageLoop LanguageLoop is Australia’s leading
language service provider. With over 40 years of experience,
LanguageLoop’s extensive network of over 3,000 interpreters and
translators speaks over 190+ languages. Trusted by Australia’s
state and federal governments and leading brands including AGL,
Energy Australia, The Westpac Group, IAG, and others, LanguageLoop
helps organizations connect with over 500,000 non-English speakers
every year, through its extensive range of services including
telephone, in-person and on-demand video interpreting,
translations, and other digital language solutions. For more
information visit languageloop.com.au.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230301005070/en/
Corporate Media Christopher Irwin-Dudek,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354,
ir@nice.com, ET Omri Arens, +972 3 763 0127, ir@nice.com,
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