NICE Surpasses Milestone of 1 Million Agents on CXone
15 Mars 2023 - 1:20PM
Business Wire
NICE (Nasdaq: NICE) today announced that CXone,
the industry’s leading CX native cloud platform, has more than
1,000,000 agents and supervisors using the full breadth of its
functionality. CXone provides leading organizations with full CXi
(customer experience interactions) capabilities, creating seamless
customer journeys across self and human service. The company
reported its full year 2022 financial results in
February.
Recent business highlights include: - Surpassing 1 million
agents on CXone - Cloud revenue of $1.3 billion and total revenue
of $2.2 billion - A record win rate, leading to a record number of
new customer acquisitions and partner onboardings - 10X growth in
digital interactions - Industry leading 31.8% Non-GAAP EBITDA
margin - $1.6 billion in cash and cash equivalents and short-term
investments - Continued global expansion growing to 19 regions,
serving over 150 countries - Continued investment in innovation
with more than 2,600 R&D professionals - The only CX cloud
provider with full FedRamp certification enabling 150 of leading
state and government organizations and divisions
NICE continues to secure market-leading positions across all
market reports in CCaaS, conversational AI, innovation, WEM,
digital and customer experience. NICE is the only vendor named a
leader by Gartner for both workforce engagement management and
Contact Center as a Service. Other recent wins include:
- Launching the industry’s first conversational CX with
ChatGPT-enabled CXone, a groundbreaking innovation in
conversational AI - A Leader in the 2023 Aragon Research Globe™ for
Conversational AI in the Intelligent Contact Center - A Winner of
the 2023 BIG Innovation Award for Customer Experience Advancements
- A Digital Transformation Partner by the 2023 Global Banking and
Finance Awards
“We are proud to report this significant milestone crossing 1
million agents using CXone, while continuing to deliver strong
results, maintaining our market-leading position,” said Barak
Eilam, CEO of NICE. “Our profitable growth momentum allows us
to continuously invest and drive innovation for our customers.
Today, organizations are more than ever looking to partner with an
experienced, viable vendor that can take them to the next
generation of CX and we are proud to be able to do that with
CXone.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230315005554/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024