Independent Research Firm Names NICE a Leader in Contact Center as a Service
27 Mars 2023 - 1:38PM
Business Wire
NICE recognized as a Leader, receiving the
highest scores in the current offering and strategy categories and
the highest possible score in the market presence category
NICE (Nasdaq: NICE) today announced that NICE has been
recognized as a Leader in Contact Center as a Service by Forrester
Research. The Forrester Wave™: Contact Center As A Service (CCaaS)
Providers, Q1 2023 report identifies NICE among the most
significant cloud contact center platforms in the market, with NICE
receiving the highest possible score in the “market presence”
category and receiving the highest scores of all evaluated vendors
in the “current offering” and “strategy” categories.
“NICE differentiates by targeting AI across the full customer
experience. NICE’s acquisition of InContact in 2016 combined
leading companies in the CCaaS and WFO markets. Its solid execution
since then has created a company with unique breadth to serve
contact centers globally,” said the report, authored by Max Ball,
vice president and principal analyst, Forrester.
For companies seeking a cloud contact center provider,
Forrester’s independent research provides in-depth analysis and
insights to aid in the decision-making process. The Forrester
report said, "NICE has a superior vision that extends beyond
improving agent efficiency. The company looks to play a role in the
entire CX journey. It’s executing on this vision with a strong
roadmap that features AI and an accelerating focus on digital
interactions.”
NICE also received the highest possible scores in four of seven
evaluated criteria within the Strategy category, including “market
approach,” “performance,” “product vision,” and “innovation
roadmap.”
The report states, “NICE also differentiates with the breadth of
its capabilities. It has a comprehensive solution for whatever WFO
or CCaaS system a contact center leader may need.”
“To us, this report showcases NICE’s status as a market-leading
CX powerhouse.” said Barry Cooper, President, CX Division,
NICE. “We believe this is the result of our ongoing, heavy
investment in digital and AI innovation and our unwavering
commitment to partner with our customers to drive seamless customer
experiences beyond the contact center. From our perspective, this
recognition from Forrester Research is a testament to our mission
to propel brands to master CXi (customer experience interactions)
and deliver next-level digital CX in the new era.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230327005406/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, CET, ir@nice.com
Omri Arens, +972 3 763 0127, ET, ir@nice.com
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