NICE Announces Enlighten Actions, Creating Humanized AI-driven CX Powered by Generative AI
27 Mars 2023 - 2:00PM
Business Wire
Enlighten Actions revolutionizes use of data
and generative AI to pinpoint brand-specific actions to drive
business growth
NICE (Nasdaq: NICE) today announced Enlighten
Actions, which allows organizations to create smart and humanized
CX through the integration of Enlighten AI and Generative AI.
Enlighten Actions brings together Enlighten, NICE’s highly mature
and differentiated purpose-built AI for CX, and the generative
models from Open AI. This groundbreaking innovation combines
Enlighten’s highly specialized AI models for CX trained using
billions of CX interactions with the broad, generative models used
to build ChatGPT. As a result, Enlighten Actions allows
organizations to build AI- powered CX processes faster and easier
than before by making Enlighten accessible with a human-like
interface. Through this state-of-the-art interface, Enlighten
Actions generates actionable outputs that are clear, easy to
understand, and brand specific. It fundamentally changes and
improves how we interact with unstructured data and makes it more
accessible and efficient for businesses to operationalize.
Enlighten Actions does all the backend work to gather and
present responses in record time with unrivaled clarity and
accuracy. Enlighten Actions takes the learnings from Enlighten AI
and, with Generative AI, composes human-like responses to any
request. It is integrated across NICE’s portfolio of products,
including CXone Expert, NICE’s knowledge management solution,
CXone’s Bot Builder, SmartAssist, as well as the new Enlighten
AutoSummary.
According to a Gartner report, by 2025 70% of digital workplace
service transactions will be supported or completed by automation,
up from less than 30% today. Yet, according to a report from
Deloitte, 67% of respondents to its survey have yet to incorporate
AI into their knowledge management strategy beyond a limited
extent. Enlighten Actions can show businesses the optimal areas to
deploy automation. It can create the plan for businesses to be able
to respond to these new demands of the digital era.
“Enlighten Actions is a next-generation AI innovation,” said
Barry Cooper, President, CX Division, NICE. “Enlighten
Actions revolutionizes how businesses use data to help drive
growth. Combining Enlighten AI and generative AI, NICE has broken
down the siloes to create an unparalleled knowledge base to deliver
truly transformative actions for businesses.”
“Our research shows that enterprises are seeking solutions that
make it quick and easy for them to employ Conversational AI for
their specific industries and use cases,” explains Dan Miller,
Lead Analyst at Opus Research. "Enlighten Actions fills that
need by making it possible for both customers and agents to
incorporate unstructured data into natural language queries and
responses. The flexibility and adaptability of NICE’s approach make
it a game changer.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for
organizations of all sizes around the globe to create extraordinary
customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone,
NICE is a worldwide leader in AI-powered self-service and
agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to
transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Cooper are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions, including as a result
of the COVID-19 pandemic; competition; successful execution of the
Company’s growth strategy; success and growth of the Company’s
cloud Software-as-a-Service business; changes in technology and
market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency
on third-party cloud computing platform providers, hosting
facilities and service partners;, cyber security attacks or other
security breaches against the Company; the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products and various other factors and uncertainties discussed in
our filings with the U.S. Securities and Exchange Commission (the
“SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the SEC, including the Company’s
Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this
press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230327005081/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.om
Omri Arens, +972 3 763 0127, CET, ir@nice.com
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024