NICE Leads Market Share for Workforce Engagement Management Globally
03 Mai 2023 - 2:00PM
Business Wire
NICE named market share leader in DMG
Consulting’s in-depth analysis of WEM suite vendors
NICE (Nasdaq: NICE) is recognized in DMG Consulting LLC’s
Contact Center Workforce Optimization/Workforce Engagement
Management Market Share Report as the market share leader in total
workforce optimization (WFO)/Workforce Engagement Management (WEM).
DMG’s report analyzes the revenue, market share, and execution of
36 global WFO/WEM suite vendors for the fiscal year 2021. According
to the DMG report, NICE was the market share leader for sales of
WFO/WEM solutions, quality management, and total workforce
management
NICE is the market leader in sales of WFO/WEM solutions with a
market share of 33.4 percent. DMG Consulting noted the increase was
driven in large part by strong sales of NICE’s cloud-based
offerings, including NICE CXone contact center infrastructure
solutions. This announcement reinforces NICE WEM’s leadership
position and joins the additional recognitions NICE WEM receives
from industry-leading analysts for its vision, execution, and
adaptability with CXi.
NICE WEM consists of integrated solutions that are adaptable and
use an analytics-based digital approach that is able to be deployed
on-prem or in a cloud environment. NICE WEM optimizes efficiencies
by identifying performance improvement opportunities, enhances
scheduling by factoring in employee preference with business needs,
utilizes AI forecasting to ensure accurate staffing needs are met,
improves agent productivity, provides personalized engagement with
gamification options, and delivers employee personalized training
and coaching with Enlighten AI.
Barry Cooper, President, CX Division, NICE, said, “We are
thrilled to be recognized by DMG Consulting as the WFO/WEM market
share leader and will continue to focus on innovating solutions to
improve our Workforce Engagement suite for organizations and agents
to not only succeed but exceed expectations.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230503005070/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Omri Arens, +972 3 763 0127, CET ir@nice.com
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