NICE Recognizes CX AI Leadership, Unveiling CX Excellence Award Winners at Interactions 2023
07 Juin 2023 - 8:00PM
Business Wire
Winners delivered excellence for their brand,
employees and customers by adopting groundbreaking digital, AI and
cloud technologies and demonstrating impressive business impact
NICE (Nasdaq: NICE) today announced the winners of
its CX Excellence Awards 2023. The winning organizations were
recognized for driving next-gen CX. The 13 award winners across 6
categories were honored at Interactions 2023, the industry’s
largest CX event, highlighting the power of Enlighten, the trusted
AI for business, and NICE’s cloud-native CXone platform, to create
exceptional digital CX. These winners are responding to core
consumer-driven CX demands, going beyond the contact center, to
deliver massive business results.
The CX Excellence Award winners demonstrated remarkable results
in one of 6 categories:
Digital/AI Innovation - Honoring the adoption of AI for business
including digital capabilities and conversational AI to respond to
the needs of the brand, employee and consumer. The winners are
Holiday Inn Club Vacations, MoneyGram, and Proofpoint, Inc.
Change Agents - Acknowledging the remarkably rapid adoption and
implementation of digital CX best practices such as AI-powered
analytics, the efficiency of roll-out and employee empowerment. The
winners are Open Network Exchange and Eficasia.
Outstanding Cloud Implementation – Celebrating the flawless
deployment of CXone’s scalable, cloud-native CX platform leading to
exceptional omnichannel, digital CX. The winners are Marriott
International and United Health Group.
Outstanding Customer Experience – Recognizing the steps taken to
deliver a new digital CX standard. The winners are Charles Schwab
& Co. and Banco do Brasil.
Outstanding Employee Engagement – Applauding significant
advances in workforce engagement management and motivation
strategies, empowering brands to do more with less. The winners are
the County of San Diego and TD Bank.
Trailblazer of the Year – Showcases customers with exceptional
success stories that have adopted cutting-edge solutions like
Enlighten, and have proven to have the most effective use of AI or
self-service. The winners are the City of Fort Worth and Dominion
National.
Barak Eilam, CEO, NICE, said, “Brands today are
faced with an ever-growing list of unique CX challenges amidst
rapid digitization and AI adoption. These winners have responded to
new consumer demands, adopting digital, AI and cloud capabilities
to drive extraordinary experiences for their employees, customers
and overall brand. Congratulations to all the winners for this
well-deserved honor.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230607005141/en/
Corporate Media Contact Christopher Irwin-Dudek,
media@nice.com Investors Marty Cohen, +1 551 256 5354, ET,
ir@nice.com Omri Arens, +972 3 763 0127, CET, ir@nice.com
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