NICE Enlighten XO Receives 2023 “Disruptive Technology of the Year” Honor in Customer Contact Week’s Excellence Awards Competition
22 Août 2023 - 2:00PM
Business Wire
Powered by purpose-built AI, NICE Enlighten XO
delivers customer experience excellence, honored for its ability to
drive superior contact center and CX performance
NICE (Nasdaq: NICE) announced today that Customer
Contact Week Digital (CCW), has named NICE and its AI-powered
Enlighten XO solution as its 2023 “Disruptive Technology of the
Year” award recipient. The CCW Excellence Awards recognize the most
innovative companies and top-performing executives for their
extraordinary contributions to the customer contact profession. The
mission of the CCW Excellence Awards is to raise the bar for the
contact center profession by identifying top practices, superior
thinking, creativity, and execution across the full spectrum of
contact center functions.
Winning among a field of 15 vendor finalists, NICE Enlighten XO
stands apart with its purpose-built AI for digital customer
experience (CX). Leveraging its advanced conversational analysis
capabilities, Enlighten XO empowers organizations to rethink their
entire digital transformations with AI-driven self-service that
eliminates the guesswork involved in legacy solutions. Enlighten XO
uniquely harnesses the power of an extensive dataset comprising
historical voice and digital interactions, enabling AI to more
accurately identify and comprehend customer intents, agent tasks,
and workflows across all communication channels. This knowledge
allows businesses to prioritize automation opportunities and drive
superior CX outcomes.
"NICE has clearly disrupted the customer interaction landscape
by introducing cutting-edge digital customer experience with
AI-infused chatbots and virtual agents that learn directly from the
optimal interactions of top-performing human agents,” said Barry
Cooper, President, CX Division. “NICE has directed CX
innovation and the benefits of AI in a trusted, enterprise-grade
manner to empower human-friendly conversations that create
exceptional experiences for consumers, employees and
executives.”
Recently NICE launched three new Enlighten solutions which are
purpose-built for the Customer Service environment. NICE is
combining the latest Generative AI technology and CXone’s vast
array of CX data to revolutionize the way AI empowers organizations
to better engage, predict and take actions to improve consumer
experiences. NICE is the first to introduce an enterprise-grade AI
for CX, based on domain-specific business cases, with humanized
conversations using the highest level of security guardrails
ensuring responses are aligned with brand needs and goals.
Underlying Enlighten’s solutions is NICE’s CX-specific labelled
data and domain-trained models derived from all types of
interactions as well as CXone’s leading CX applications and
workflows.
To learn how organizations are advancing digital interactions
and building effective self-service, please visit our website for
videos, demos, and expert articles: www.nice.com/xo.
About CCW Digital CCW Digital is the global online
community and research hub of more than 150,000 customer contact
members. With the mission of creating customer contact rockstars,
CCW Digital provides the customer contact community with the
research, analysis, and network required to optimize their customer
contact operations. Representing organizations big and small from
all corners of the globe, our members stay up-to-date on the latest
tools, techniques, and technologies by accessing our reports,
innovative research formats, and various forms of digital media
that all complement our industry leading live event series.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230822500446/en/
Corporate Media Cindy Morgan-Olson, +1 646 408
5896, media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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