NICE recognized for Enlighten AI, the
market-leading CX purpose-built AI delivering accurate predictions,
decisions, and actions for key use cases
NICE (Nasdaq: NICE) announced today that it has
been recognized as the overall leader by Quadrant Knowledge
Solutions in the 2023 SPARK Matrix for Speech Analytics report. The
Quadrant Knowledge Solutions report, which provides market
insights, competitive evaluation, and rankings for 17 vendors,
rated NICE the overall leader for both customer impact and
technology excellence. The report acknowledged NICE CX Analytics’
key differentiators including “enhanced AI capabilities that
provide specific predictions, decisions, and actions for a variety
of relevant use cases.” NICE CX Analytics is a native part of the
CXone open cloud platform, which uncovers valuable insights about
customer behavior, intent, and effort with its advanced
capabilities that help organizations deliver superior customer
service. For a complimentary copy of the report, click
here.
Acknowledging NICE’s leadership, the Quadrant Knowledge
Solutions report cited “NICE is also the interaction analytics (IA)
market leader that offers expertise with a diverse, global customer
base across all industries for improving customer satisfaction,
optimizing efficiencies, increasing sales effectiveness,
demonstrating compliance, and more.”
“Enlighten AI, a suite of purpose-built AI for CX solutions,
powers the complete Customer Experience Interaction (CXi) platform
for the entire journey from the digital entry points, journey
orchestration, and smart self-service to the empowered agents, and
complete performance,” states Ganesh Reddy Bonthu, Analyst at
Quadrant Knowledge Solutions. “NICE’s CX analytics provides a
deep analysis of contact center data integrated across the entire
cloud platform so that businesses can make informed decisions to
maintain relevance, stay ahead of the curve, and future proof their
success," Ganesh added.
“This recognition underscores the depth of NICE’s expertise in
Analytics, honed over 20 years and mastered by analyzing billions
of interactions,” said Barry Cooper, President, CX Division,
NICE. “We’re delighted to see this SPARK Matrix report
acknowledge our rich expertise and relentless innovation levering
data and AI to deliver exceptional customer experience.”
The 2023 SPARK Matrix™ for Speech Analytics report also referred
to NICE’s geographical leadership, citing “NICE has a commanding
presence over the American region, followed by the European Union,
the Middle East, and Africa. It also has a significant presence in
the Asia Pacific region.” The report also noted NICE “caters to a
variety of use cases, which include customer sentiment, agent
soft-skills behaviors (for CSAT), sales effectiveness, complaint
management, fraud detection, churn prediction, vulnerable customers
(UK), and automated agent summaries.”
About Quadrant Knowledge Solutions Quadrant Knowledge
Solutions is a global advisory and consulting firm, which mainly
focuses on helping clients and allows them to achieve business
transformation goals with Strategic Business and Growth advisory
services. At Quadrant Knowledge Solutions, our vision is to become
an integral part of our client’s business as a strategic knowledge
partner. Our research and consulting deliverables are designed to
provide comprehensive information and strategic insights for
helping clients formulate growth strategies to survive and thrive
in ever-changing business environments. For more available
research, please visit
https://quadrant-solutions.com/market-research/
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230919473450/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Omri Arens, +972 3 763 0127, CET ir@nice.com
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