New Microsoft Azure Support, Integration Hub,
and Supervisor capabilities, powered by Enlighten’s purpose-built
AI, streamline workflows across digital and voice interactions
NICE (Nasdaq: NICE) today announced the Summer
2023 Release of CXone, which adds new capabilities, underpinned by
Enlighten, that drive fluent interaction management from consumers
to agents and the business. CXone is the industry-leading cloud CX
platform that encompasses the entire CX journey and supports the
complete CX ecosystem. As organizations continue to adopt the
cloud, this release further advances them beyond the traditional
contact center by allowing for easier integrations of third-party
applications and more unified supervisor and agent experiences.
New Integration Hub Eliminates Data Silos
NICE has continued to expand its open cloud foundation with the
creation of an all-new Integration Hub. This secure, consolidated,
and low-code/no-code interface allows businesses to seamlessly plug
in their third-party applications that make up their CX application
stack. This eliminates data silos and integration issues,
addressing organizations’ increasingly complex tech stacks.
New Supervisor Workspace Redefines the Way Supervisors Manage
Their Teams
NICE is also offering enhancements to the CXone Supervisor
workspace, a game-changing advancement poised to redefine the way
supervisors manage their teams. Powered by Enlighten, NICE’s core
AI engine, and Real Time Behavioral Guidance, the Supervisor
solution guides supervisors’ attention to where it’s needed most.
With enhanced visibility across all touchpoints and monitoring
capabilities for all supervisors’ agents and channels including
digital channels, supervisors are empowered to make agile and
informed decisions in real-time and drive more exceptional customer
experience. Enlighten also enables supervisors to monitor and
report Sales Effectiveness scores, allowing supervisors to view
performance scores in real-time for sales-focused agents and
intervene to ensure optimal outcomes.
With this release, NICE is also unveiling CXone PM Application
Analytics, which identifies opportunities for operation
optimization and employee performance improvement. The solution
enables both agents and supervisors to gain critical insights and
make data-driven decisions that enhance their team’s efficiency and
productivity.
CXone Now Available on Microsoft Azure
CXone ACD/IVR is also now generally available on Microsoft
Azure, making CXone the leading provider in the market with
multi-cloud capabilities. NICE first announced this partnership in
Summer 2022. It is now live. This gives organizations the
flexibility to choose the cloud environment that best meets their
needs.
“Today’s customer journey is complex,” said Barry Cooper,
President, CX Division, NICE. “It’s become even more difficult
for brands to deliver a next-level customer experience. For
organizations seeking to differentiate their brand’s CX, CXone
coupled with Enlighten continues to be the choice for businesses
and public service agencies to deliver that experience.”
“Our summer release continues to echo our commitment to making
CXone the most open CCaaS platform in the market and the most
advanced customer journey orchestration engine that delivers
solutions with employees’ needs in mind, helping them excel,”
Cooper added.
“Due to recent AI and digital advancements, businesses are
rapidly moving to the cloud,” said Omer Minkara, VP &
Principal Analyst, Aberdeen. “This release represents NICE’s
commitment to responding to changing market needs with relentless
innovation. Brands today are faced with many new pressures and the
competition in the CX landscape is fierce. Eliminating data silos,
infusing digital, AI and automation across the whole customer
journey and empowering the whole workforce (agents &
supervisors) have become table stakes to drive Best-in-Class
performance. NICE’s new capabilities will drive brands to overcome
CX complexities and deliver truly exceptional customer
experience.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230920141197/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024