NICE Inform Elite will capture next-gen
emergency communications, digitally transform incident
reconstruction, and provide 911 quality assurance for Canada’s
capital city
NICE (Nasdaq: NICE) today announced that the
Ottawa Police Service (Ontario, Canada) will be deploying NICE
Inform Elite in preparation for the impending rollout of Next
Generation 911 (NG911) services across Canada. In addition to
capturing next-gen digital communications, NICE Inform Elite
digitally transforms processes around reconstructing incidents and
performing Quality Assurance reviews to improve emergency services
and save time. The NICE technology will be deployed at the Police
Service’s main communication center and two additional sites. The
center handles close to a half-million emergency calls for the
Ottawa Police Service annually, serving Canada’s capital city which
encompasses a 2,790 square kilometer area and is home to over one
million residents.
The Canadian Radio-television and Telecommunications Commission
(CRTC) has mandated that all Canadian PSAPs migrate to Next
Generation 911 by March, 2025. With NG911 on the horizon, the
Ottawa Police Services Communications Center needed to be able to
capture next-gen emergency communications, more efficiently
reconstruct incidents (for training, investigations, court cases
and citizen requests) and perform Quality Assurance (QA)
evaluations on police communications calls. NICE Inform Elite
fulfills all of these needs and is integrated, certified and
field-proven to work with leading NG911 call handling systems.
Chris Wooten, Executive Vice President, NICE, said, “As a
leading Public Safety digital technology innovator, NICE has been
at the forefront of helping emergency communications centers
digitally transform their operations for over a decade. We’re
honored that the Police Service for the capital city of Canada has
chosen us for this critical digital NG911 initiative. In addition
to capturing next-gen emergency communications, our NENA i3
compliant NICE Inform Elite solution provides one system of record
for incident data so emergency communications centers can get a
single view of the truth to understand what happened and why to
improve services to the citizens of Ottawa when they need it
most.”
Eric Janus, Operations Manager, Communications Centre, Ottawa
Police Service, said, “We are very much focused on Next
Generation 911 here in Canada. It’s a national effort and we are
migrating our technologies to align with that. With a proven record
and innovative, future-ready technology, NICE was a natural choice.
NICE’s ability to integrate with our Computer Aided Dispatch system
is going to help us better support our various stakeholders who
rely on incident reproductions, including investigators, courts and
citizens, and save us countless hours.”
Today, when an incident records request is made for a court case
or internal review, Ottawa Police Service staff have to log on to
different systems to pull incident data together. Through its
integration to Ottawa’s Computer Aided Dispatch (CAD) system, NICE
Inform Elite will make incident reconstruction incredibly easy.
When staff key in a CAD incident ID number into Inform Elite, the
system will automatically find, retrieve and assemble 911, dispatch
and police radio communications, along with CAD data and events
onto a timeline, so staff can replay incidents as they happened.
The system provides additional time-savings by using CAD data to
automatically preselect high priority calls for Quality Assurance
review.
To learn more about NICE’s digital transformation solutions
for Emergency Communications Centers, visit the NICE website by
clicking here or email PSInfo@NICE.com for more
information.
About the Ottawa Police Service Communications Center The
Ottawa Police Service (French: Service de police d'Ottawa) is a
municipal police force in Ottawa, Ontario, Canada. The Ottawa
Police Service serves an area of 2,790 square kilometers and over a
million people. Consisting of three police divisions (west,
central, east), the Ottawa Police Service employs over 2,100
employees (about 1,480 police officers and over 620 civilians). The
Ottawa Police Service Communications Center's 120 police
communicators handle about 1,200 calls for service throughout the
National Capital Region every day. Ottawa is the capital city of
Canada and the fourth-largest city in Canada based on population.
https://www.ottawapolice.ca/en/index.aspx
NICE Public Safety & Justice With over 3,000
customers and 30 years of experience, NICE helps all types of
public safety and criminal justice agencies, from emergency
communications and law enforcement to prosecutors and courts,
digitally transform how they manage digital evidence and data from
beginning to end, to get to the truth faster. NICE’s Evidencentral
platform features an ecosystem of integrated technologies that
bring data together to give a single view of the truth, enabling
public safety and justice agencies to do what they do better –
whether it’s responding to incidents, investigating and building
cases, or prosecuting crimes. With comprehensive digital
transformation solutions that can be deployed across entire
counties and states, NICE also helps everyone work better together,
so justice flows more smoothly, from incident to court.
https://www.nicepublicsafety.com
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20231005843918/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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