NICE Named an Exemplary Leader in Ventana Research 2023 Buyers Guide for Contact Center Suites
10 Octobre 2023 - 5:14PM
Business Wire
NICE ranked first for overall contact center
suites, scored highest on product experience, and scored highest in
more evaluation categories than any other vendor in the Ventana
research market report
NICE (Nasdaq: NICE) today announced that it has
been named as an Exemplary Leader in the Ventana Research 2023
Buyers Guide for Contact Center Suites, receiving the highest
overall ranking for contact center suites out of 22 vendors
evaluated. NICE also scored the highest in five other categories:
Product, Capability, Reliability, Usability and TCO ROI. NICE was
positioned as an Exemplary Leader for performing the best in
meeting the overall Product and Customer Experience
requirements.
The Ventana Research 2023 Buyers Guide for Contact Center Suites
states, “To deliver a seamless and consistent customer experience,
organizations must integrate a broad array of communication
channels and share all available information among agents and the
workforce. Contact center systems handling interactions must apply
the same rules across every platform to maintain context as
customers move from channel to channel. Cloud-based applications
largely obviate the need for dedicated technical resources with
on-premises products, and can be easier, faster and less expensive
to deploy.”
NICE offers the most complete cloud-native CX platform, CXone,
underpinned by Enlighten’s purpose-built AI delivering seamless
AI-infused experiences across the entire customer journey and
enabling fast resolution for every interaction. NICE delivers
unmatched CX at scale for digital and voice interactions, driving
organizations of all sizes to deliver exceptional customer
experience.
Barry Cooper, President, CX Division, NICE, said “This
recognition by Ventana helps to validate NICE’s industry
leadership. NICE has differentiated itself with its award-winning
CXone cloud platform powered by Enlighten AI, NICE’s core AI
engine, and organizations are recognizing the immense benefits of
moving their CX operations to CXone. NICE is proud to help
organizations with their cloud migration, delivering the most
comprehensive suite of solutions to drive next-level customer
experience.”
“NICE’s CXone solution is leading the market with its
purpose-built AI and cloud technologies,” said Keith Dawson,
Vice President and Research Director for CX at Ventana
Research. “NICE’s recognition in this report highlights NICE’s
ability to deliver the latest, cutting-edge solutions to its
customers to help them respond to changing market dynamics and
deliver customer experience excellence.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20231010318984/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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