NICE Named an Exemplary Leader in Ventana Research 2023 Buyers Guide for Contact Centers
01 Novembre 2023 - 1:00PM
Business Wire
NICE received the highest overall ranking in
contact centers, and the highest overall scores in product
experience, capability, reliability, usability and TCO/ROI
NICE (Nasdaq: NICE) today announced that it has
been named a Leader in the Ventana Research 2023 Buyers Guide for
Contact Centers, out of 21 vendors evaluated. NICE ranked first
overall among the vendors, receiving the highest overall ranking in
contact centers and the highest overall scores in product
experience, capability, reliability, usability, and TCO/ROI. NICE
was placed in the Exemplary category, representing vendors that
performed the best in meeting the overall Product and Customer
Experience requirements.
The Ventana Research 2023 Buyers Guide for Contact Centers
stated, “Going forward, we expect that contact center technology
will differentiate on factors like the availability of APIs to
connect more dispersed tools, on ease of integration and
administration, and on the ability to automate more processes
across the customer lifecycle. This evaluation pays special
attention to these factors, as well as to the ways in which vendors
use modern artificial intelligence (AI) to improve performance
across their platforms.”
NICE’s cutting-edge CXone platform underpinned by Enlighten AI,
NICE’s core AI engine, enables organizations to scale up operations
on a secure cloud platform. CXone is the most secure foundation for
superior orchestration of all possible customer journeys. CXone
makes it easy for organizations to transition to the cloud,
offering a multipath approach and ensuring that organizations
migrate at their own pace. CXone delivers hundreds of APIs in its
open cloud platform, letting organizations simplify their tech
stack onto a single, all-in-one platform.
Barry Cooper, President, CX Division, NICE, said, “Rapid
digitalization in recent years has completely transformed the
customer experience landscape. As organizations now need to engage
their customers on a variety of digital and voice channels, journey
orchestration has become a top priority. NICE has responded to the
changing dynamics with CXone, a single, open cloud-native platform
underpinned by Enlighten AI, which enables organizations to provide
excellent, next-generation customer experience. This recognition
from Ventana Research highlights NICE’s ongoing commitment to
providing the latest, AI-powered contact center solutions for
organizations.”
Keith Dawson, Vice President and Research Director for CX at
Ventana Research, said, “NICE’s decades of experience in the CX
space have allowed the company to easily navigate the new AI era
and innovate to create the solutions organizations are seeking for
their customers. NICE’s CXone platform is just one example of
NICE’s industry dominance and the steps the company takes to ensure
only the best for its customers around the world.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20231101305208/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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