Atlassian Named a Leader in Enterprise Service Management
06 Novembre 2023 - 4:53PM
Business Wire
Atlassian received the highest possible score
in the strategy category in the report from a leading research
firm
Atlassian Corporation (NASDAQ: TEAM), a leading provider of team
collaboration and productivity software, has been named a Leader in
The Forrester WaveTM: Enterprise Service Management, Q4 2023.
Notably, Atlassian received the highest possible score possible in
the strategy category.
In its evaluation of Jira Service Management, Atlassian’s ESM
solution, Forrester writes, “As a newer ESM entrant, Atlassian’s
differentiated vision is to offer a comprehensive and integrated
suite of tools that seamlessly connect development, IT, and
business teams to foster enhanced collaboration and workflow
efficiency across the entire service delivery lifecycle.” It goes
on to say, “With a focus on innovation, the product stands out in
the market as the platform that unites knowledge workers across
functional divides and provides comprehensive developer
support.”
Edwin Wong, head of product, IT Solutions, Atlassian, said,
“Three years ago, Atlassian doubled down on this space with a
differentiated vision and we’ve spent every minute since executing
on that vision. Today, Jira Service Management unlocks
high-velocity teams at nearly 50,000 companies around the world. We
believe this recognition from Forrester, combined with our customer
growth, validates our strategy to make waves (pun absolutely
intended) in this space.”
Regarding the future of Jira Service Management, Forrester
writes, “Formed with input from customers, advisory boards, and
partner ecosystems, its roadmap includes a diversity of
investments, such as advanced automation and orchestration, unified
help, and product analytics that empowers end-to-end visibility of
the product lifecycle.” Most recently, at Atlassian Presents: High
Velocity, Atlassian announced new AI-powered capabilities,
including a virtual agent, for Jira Service Management, and the
acquisition of AirTrack, maker of leading IT data quality
management technology. Atlassian continues to add capabilities to
Jira Service Management that will enable customers to:
- Realize value fast: With a shorter time to deployment,
transparent pricing, and a powerful yet easy-to-use platform, Jira
Service Management offers faster time to value and a clearer return
on service management investment, enabling teams to quickly
transform their service delivery practice.
- Accelerate Development and Operations teams: Only
Atlassian puts everyone together on a single platform for service
delivery, allowing developers the autonomy to ship faster while
staying aligned with IT Operations to mitigate risk.
- Empower Service For All: Jira Service Management
empowers IT to help every team take ownership of their service
experience and scale practices fast - without costly add-ons or
hairy deployments.
To learn more about what we believe sets Jira Service Management
apart from other ESM solutions, download a complimentary copy of
The Forrester WaveTM: Enterprise Service Management, Q4 2023.
About Atlassian
Atlassian unleashes the potential of every team. Our agile &
DevOps, IT service management and work management software helps
teams organize, discuss, and complete shared work. The majority of
the Fortune 500 and over 265,000 companies of all sizes worldwide -
including NASA, Audi, Kiva, Deutsche Bank and Dropbox - rely on our
solutions to help their teams work better together and deliver
quality results on time. Learn more about our products, including
Jira Software, Confluence and Jira Service Management at
https://atlassian.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20231103517791/en/
Media Contact Angela Leaf press@atlassian.com
Investor Relations Contact Martin Lam
IR@atlassian.com
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