Partners aim to enhance the payment
experience for mutual utility customers
InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online
bill payment services, has announced a new integrated solution with
Oracle Energy and Water to enhance the utility payment experience
for joint customers. Oracle and InvoiceCloud now provide
Oracle-supported, pre-built, real-time integration with Oracle
Utilities Customer Information Systems (CIS), including Oracle
Utilities Customer Care and Billing (Oracle Utilities CC&B),
Oracle Utilities Customer to Meter (Oracle Utilities C2M), and
Oracle Utilities Customer Cloud Service (Oracle Utilities CCS).
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the full release here:
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“Providing our customers with the software necessary to help
them innovate and improve the overall user experience is a top
priority at Oracle,” said Matt Gleeson, Vice President at Oracle
Energy and Water. “Our new integration with InvoiceCloud will
continue to simplify the billing process and alleviate the
obstacles that hinder digital adoption.”
Oracle and InvoiceCloud utility customers can now offer their
payers a more seamless billing and payment experience with the
benefits of a thoroughly validated, real-time data exchange and
coordinated client support. In addition to providing customers with
the power to choose how, when, and where they pay their bills,
InvoiceCloud and Oracle help water and utility enterprises:
- Reduce staff workloads to focus on other areas of their
organization
- Accelerate bill payments with intelligent customer support
tools focused on behavioral change and cost reduction
- Deploy automatic system upgrades to avoid burdening IT staff
through a SaaS deployment model
- Access validated integrations with all Oracle Utilities CIS
solutions
- Reduce days sales outstanding (DSO) through dynamic, actionable
communications and an intuitive user experience
“This streamlined integration with Oracle is designed to drive
digital adoption and increase customer satisfaction, while making
the end-to-end user experience easier for our joint utility
customers,” said Kevin O’Brien, President of Enterprise Solutions
at EngageSmart. “As an Oracle Industry Lab technology collaborator,
we’re looking forward to expanding our work with Oracle and
continuing to improve the digital payment experience for utility
organizations of all sizes.”
Research from McKinsey & Company shows that 89% of Americans
are now using digital payments, and with that adoption comes
increased expectations for intuitive payment experiences. With
modern consumer preferences top of mind, InvoiceCloud provides an
easy-to-use billing and payment experience across a wide range of
popular channels, including mobile wallets like Apple Pay and
Google Pay, Pay by Text, Pay by Phone, paperless billing, AutoPay,
and more.
By working with Oracle, InvoiceCloud can further its mission to
drive customer self-service and improve operational efficiencies
for more utility providers. Existing mutual customers, like the
City of Escondido, have already experienced these enhancements as a
result of the integrated solution. Since implementing InvoiceCloud
and integrating the digital payments solution with its Oracle
Utilities CC&B system in May 2018, the City of Escondido saw a
242% increase in digital payment adoption.
InvoiceCloud is a member of Oracle PartnerNetwork (OPN). To
learn more about InvoiceCloud’s work with Oracle Energy and Water,
visit:
https://discover.invoicecloud.com/InvoiceCloud_and_Oracle_LP.html.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle’s partner program designed
to enable partners to accelerate the transition to cloud and drive
superior customer business outcomes. The OPN program allows
partners to engage with Oracle through track(s) aligned to how they
go to market: Cloud Build for partners that provide products or
services built on or integrated with Oracle Cloud; Cloud Sell for
partners that resell Oracle Cloud technology; Cloud Service for
partners that implement, deploy and manage Oracle Cloud Services;
and License & Hardware for partners that build, service or sell
Oracle software licenses or hardware products. Customers can
expedite their business objectives with OPN partners who have
achieved Expertise in a product family or cloud service. To learn
more visit: http://www.oracle.com/partnernetwork.
About InvoiceCloud:
InvoiceCloud, an EngageSmart solution, is a leading provider of
online bill payment services. Founded in 2009, the company has
grown to be one of the leading disruptors in the cloud-based
electronic bill presentment and payment (EBPP) space, helping
institutions put customer experience first. By switching to
InvoiceCloud, clients can improve customer engagement, loyalty, and
efficiency while reducing churn and missed payments in the process.
To learn more, visit www.InvoiceCloud.com.
About EngageSmart:
EngageSmart is a leading provider of vertically tailored
customer engagement software and integrated payments solutions. At
EngageSmart, our mission is to simplify customer and client
engagement to allow our customers to focus resources on initiatives
that improve their businesses and better serve their communities.
EngageSmart offers single instance, multi-tenant, true
Software-as-a-Service (“SaaS”) vertical solutions, including
SimplePractice, InvoiceCloud, and DonorDrive, that are designed to
simplify our customers’ engagement with their clients by driving
digital adoption and self-service. As of June 30, 2023, EngageSmart
serves 109,700 customers in the SMB Solutions segment and 3,400
customers in the Enterprise Solutions segment across several core
verticals: Health & Wellness, Government, Utilities, Financial
Services, Healthcare and Giving. For more information, visit
www.engagesmart.com and follow us on LinkedIn.
Forward-Looking Statements
Certain statements in this release are “forward-looking
statements” within the meaning of the Private Securities Litigation
Reform Act of 1995 and are based on current expectations and
assumptions that are subject to risks and uncertainties. All
statements contained in this news release that do not relate to
matters of historical fact should be considered forward-looking
statements, and are generally identified by words such as “expect,”
“intend,” “anticipate,” “estimate,” “believe,” “future,” “could,”
“should,” “plan,” “aim,” and other similar expressions. These
forward-looking statements include, but are not limited to,
statements regarding anticipated financial performance and
financial position, including our financial outlook for the third
quarter and full year 2023 and thereafter, and other statements
that are not historical facts. These forward-looking statements are
neither promises nor guarantees, but involve risks and
uncertainties that may cause actual results to differ materially
from those contained in the forward-looking statements. Our actual
results could differ materially from those anticipated in these
forward-looking statements for many reasons, including, but not
limited to, the following: our inability to sustain our rapid
growth; failure to manage our infrastructure to support our future
growth; our risk management efforts not being effective to prevent
fraudulent activities; inability to attract new customers or
convert trial customers into paying customers; inability to
introduce new features or services successfully or to enhance our
solutions; declines in customer renewals or failure to convince
customers to broaden their use of solutions; inability to achieve
or sustain profitability; failure to adapt and respond effectively
to rapidly changing technology, evolving industry standards and
regulations and changing business needs, requirements or
preferences; real or perceived errors, failures or bugs in our
solutions; intense competition; lack of success in establishing,
growing or maintaining strategic partnerships; fluctuations in
quarterly operating results; future acquisitions and investments
diverting management’s attention and difficulties associated with
integrating such acquired businesses; general economic conditions
(including inflation and rising interest rates), both domestically
and internationally, as well as economic conditions affecting
industries in which our customers operate; the war in Ukraine;
concentration of revenue in our InvoiceCloud and SimplePractice
solutions; COVID-19 pandemic and its impact on our employees,
customers, partners, clients and other key stakeholders; legal and
regulatory risks; and technology and intellectual property-related
risks, among others.
Other important risk factors that could affect the outcome of
the events set forth in these statements and that could affect the
Company’s operating results and financial condition are discussed
in Item 1A of our Annual Report on Form 10-K for the year ended
December 31, 2021, and our subsequent Quarterly Reports on Form
10-Q, as updated by our future filings with the Securities and
Exchange Commission (“SEC”). Such statements are based on the
Company’s beliefs and assumptions and on information currently
available to the Company. The Company disclaims any obligation to
publicly update or revise any such forward-looking statements as a
result of developments occurring after the date of this document
except as required by law.
Non-Affiliate Disclaimer
Apple Pay and Google Pay are registered trademarks of Apple Inc.
and Google LLC, respectively. All product and company names are
trademarks or registered trademarks of their respective owners.
Their use does not imply affiliation or endorsement by the
trademark holders. The use of any trade name or trademark herein is
for identification and reference purposes only.
Disclosure
We disclose information to the public concerning EngageSmart,
EngageSmart’s products and services, and other items through a
variety of disclosure channels in order to achieve broad,
non-exclusionary distribution of information to the public. Some of
the information distributed through these disclosure channels may
be considered material information. Investors and others are
encouraged to review the information we make public in the
locations below.* This list may be updated from time to time.
*For information concerning EngageSmart and its products and
services, please visit: www.engagesmart.com
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View source
version on businesswire.com: https://www.businesswire.com/news/home/20231026626388/en/
Media: Nicole Bestard Quarter Horse PR
invoicecloud@qh-pr.com
Investor Relations: Josh Schmidt EngageSmart, Inc.
IR@engagesmart.com
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