New Creator Studio extends low-code leadership
with an intuitive, no-code experience that empowers every employee
to build applications
Innovations in Automation Engine provide a
comprehensive view of automation environments and simplify RPA
deployments, improving mission critical business processes
Solutions complement ServiceNow’s growing Now
Assist for Creator generative AI capabilities
Knowledge 2024 – Today, at ServiceNow’s annual customer
and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI
platform for business transformation, introduced a new no-code
development studio and new automation capabilities to accelerate
and scale digital transformation across the enterprise. New Creator
Studio – available with ServiceNow App Engine – extends existing
low-code leadership with an intuitive, no-code experience that
empowers every employee to build applications. In addition, updates
to Automation Engine – part of ServiceNow’s intelligent automation
offering – provide a more comprehensive view of automations and
simplify robotic process automation (RPA) deployments. These new
solutions and tools further complement ServiceNow’s growing Now
Assist for Creator generative AI capabilities.
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the full release here:
https://www.businesswire.com/news/home/20240507703726/en/
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Organizations often rely on fragmented point solutions to
address a scarcity of IT specialists and a surge in application
demand, but those solutions struggle to capture the valuable
insights needed to scale automation efforts across people and
processes. According to IDC, over one billion new logical
applications will be created by 20281, highlighting the urgency to
address this gap from a single platform.
“As business leaders face increased pressure to boost
efficiency, drive productivity, and reimagine operations, they
require a comprehensive platform to create, scale, and measure
automation across all areas of the enterprise,” said Josh Kahn,
senior vice president and general manager, Creator, Finance and
Supply Chain Workflow Products at ServiceNow. “These major
enhancements in ServiceNow Creator Workflows mark a significant
leap forward in the evolution of app development and automation on
the Now Platform by securely moving these capabilities beyond the
borders of IT and engineering. Now, creators of any skill level
have access to the tools needed to create and deploy applications
and automations at scale.”
Democratizing no-code development for faster, more
intelligent applications
Part of ServiceNow App Engine, Creator Studio brings a
no-code development environment to the Now Platform, offering a
guided, intuitive experience for building request-based
applications. Designed with all creators in mind, Creator Studio
breaks down the traditional barriers to app development, making it
accessible for business process owners to bring their automation
ideas to life. By putting application development into the hands of
process owners in a guarded, secure, and governable way, IT teams
can reduce backlog while still retaining the ability to monitor and
manage the development lifecycle.
Creator Studio complements existing ServiceNow development
capabilities like App Engine Studio by providing a new entry point
for application creation. ServiceNow’s longstanding leadership in
the low-code market has made it the development platform of choice
for digital leaders. With Creator Studio, ServiceNow is continuing
to put the power of app development into the hands of those moving
the needle for businesses, so every employee has the power to
contribute to their company’s digital transformation journey.
Streamlining automation and integration on a single,
intuitive platform
Organizations often struggle with islands of automation as they
manage multiple, disconnected point solutions and manual processes.
Consequently, the promised benefits of automation remain
unrealized, stifling progress and impeding automation leaders from
harnessing actionable insights across different vendors and
departments.
The latest enhancements to Automation Engine,
ServiceNow’s intelligent automation offering, tackle this challenge
by advancing existing centralized automation management and
visibility across company-wide initiatives, including different
internal teams and multiple external vendors. By reducing the
amount of high-volume, repetitive work often associated with
automation management, companies can further unify their
intelligent automation strategies through a robust set of
automation capabilities, including RPA, API Integration, Document
Intelligence, Process Mining, and Automation Governance—all on a
single platform:
- Automation Center is now enhanced with streamlined
automation intake and embedded ROI tracking, providing IT teams
with a visual, bird’s eye view of their automation requests and
tasks. This experience boosts operational efficiency and continuity
across the entire automation lifecycle, creating processes that
help free up employee bandwidth and optimize workflow
management.
- Embedded Task Automation makes ServiceNow’s existing RPA
solution more powerful by enabling developers, customer service
agents, and IT teams to trigger automations from forms, playbooks,
and workspaces in other unified workflows such as ITSM, CSM, and
HRSD. This reduces the need for constant app switching and manual,
high-volume repetitive tasks, allowing employees to concentrate on
more strategic work.
As part of new generative AI capabilities announced today,
ServiceNow also introduced features within Now Assist for Creator
to continue providing development teams with the ability to create
and scale apps more quickly on the Now Platform. New app
generation, playbook generation, and Service Catalog generation
harness the power of generative AI, so developers and non-technical
users alike can build net-new apps, workflow playbooks, and catalog
items in a fraction of the time.
What customers are saying:
NASCAR
“NASCAR is committed to delivering top-tier experiences to both
our employees and to our fans,” said Chris Tozier, managing
director of Enterprise Applications at NASCAR. “In the world of
motorsports, speed is the name of the game, and the ServiceNow
platform helps us accelerate efficiency across IT operations. With
new updates to ServiceNow’s Creator Workflows, such as Creator
Studio, we are democratizing application development across our
business so our employees can dedicate more time to improving the
fan experience.”
ProAssurance
“ProAssurance continues to significantly transform its digital
insurance operations with the Now Platform as one of its
foundational systems of action,” said Max Malloy, assistant vice
president, Enterprise Digital Experience at ProAssurance. “Our
momentum keeps growing after 7+ years of working across the
ServiceNow ecosystem to develop innovative insurance automation
solutions, and so we're beyond excited about the empowerment
provided to our business product owners through Creator Studio to
build low-complexity, high-efficiency apps with a focus on refined
digital experience.”
Availability:
- The new capabilities included in Creator Workflows will be
available on May 9, 2024.
Additional information:
- Learn more about ServiceNow Knowledge 2024 here.
- Check out the press release on ServiceNow’s latest generative
AI solutions, announced today.
About ServiceNow:
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
Forward-Looking Statements
This press release contains “forward-looking statements” about
the expectations, beliefs, plans, and intentions relating to its
generative AI innovations announced at Knowledge 2024. Such
statements include statements regarding future product capabilities
and offerings and expected benefits to ServiceNow. Forward-looking
statements are subject to known and unknown risks and uncertainties
and are based on potentially inaccurate assumptions that could
cause actual results to differ materially from those expected or
implied by the forward-looking statements. If any such risks or
uncertainties materialize or if any of the assumptions prove
incorrect, ServiceNow’s results could differ materially from the
results expressed or implied by the forward-looking statements
made. ServiceNow undertakes no obligation, and does not intend, to
update the forward-looking statements. Factors that may cause
actual results to differ materially from those in any
forward-looking statements include: (i) delays and unexpected
difficulties and expenses in executing the product capabilities and
offerings, (ii) changes in the regulatory landscape related to AI
and (iii) uncertainty as to whether sales will justify the
investments in the product capabilities and offerings. Further
information on factors that could affect ServiceNow’s financial and
other results is included in the filings ServiceNow makes with the
Securities and Exchange Commission from time to time.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
_______________ 1 IDC, 1 Billion New Logical Applications: More
Background, doc #US51953724, April 2024
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240507703726/en/
Media Contact Courtney Johnson 925-405-2446
press@servicenow.com
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