Ooma Expands to Asia Pacific Region in Support of The World’s Largest Provider of Hybrid Work Solutions, IWG plc
17 Octobre 2023 - 2:00PM
Business Wire
Ooma, Inc., a smart communications platform for businesses and
consumers, today announced the company has expanded into the Asia
Pacific region in support of its largest customer, IWG plc, and its
industry leading brands including Regus and Spaces.
IWG (https://www.iwgplc.com/en-gb), also known as International
Workplace Group, is the world’s leading provider of hybrid work
solutions, with more than eight million customers worldwide and
3,500 locations in more than 120 countries.
Ooma has recently enabled phone and unified communications
services for IWG customers in Australia, New Zealand and Hong Kong,
as part of Ooma’s and IWG’s long term plan to establish cloud UCaaS
services around the globe, and expects to add more countries in the
region later in 2023. In total, Ooma now serves IWG customers in 25
countries across North America, Europe and Asia at brands including
HQ, No 18, Regus, Signature and Spaces.
IWG partners with Ooma to offer two custom-designed phone plans
to IWG customers (https://www.ooma.com/iwg/): Business Phone, which
has metered calling and no monthly fee, and Business Phone Pro,
which offers a full suite of advanced features at an additional
monthly charge. Customers can access their phone lines through
mobile and desktop apps, or by purchasing or renting desk
phones.
IWG also powers its unique centralized call answering (CCA)
solution using Ooma. CCA allows IWG customers to have their calls
answered by remote agents and directed per the customer’s
instructions, just as if the business had its own personal
assistant answering calls directly. Ooma enables IWG agents to know
who is calling and how to direct the calls, along with advanced
call queuing, distribution, management, a custom agent interface,
and analytics to ensure an optimal customer experience.
Together, Ooma and IWG have developed tools and processes to
onboard and manage a high volume of customers. Ooma APIs integrate
with IWG systems for smooth and cost-effective customer enablement
and support. The flexibility of Ooma’s platform has made it
possible for IWG to satisfy differing needs around the world,
manage its services more cost-effectively, and develop new revenue
streams.
“IWG partnered with Ooma to smoothly migrate customers to our
new phone plans, which were carefully tailored to our required
specifications,” said Andre Sharpe, managing director of IWG
Technologies in Zug, Switzerland. “Ooma’s support for our call
answering center has further increased the efficiency and
flexibility of this important customer service function.”
“We’ve been working with IWG since 2019 and in that time we’ve
tapped every aspect of Ooma Business – small business phone
service, enterprise unified communications, connectivity, and the
customizability of our platform – to develop bespoke solutions for
them,” said Eric Stang, chief executive officer of Ooma. “We stand
ready to deliver the same level of customization and scalability to
all our customers in need of innovative communications
services.”
About Ooma
Ooma (NYSE: OOMA) creates powerful connected experiences for
businesses and consumers, delivered from its smart cloud-based SaaS
platform. For businesses of all sizes, Ooma provides advanced voice
and collaboration features including messaging, intelligent virtual
attendants, and videoconferencing to help them run more
efficiently. For consumers, Ooma’s residential phone service
provides PureVoice HD voice quality, advanced functionality and
integration with mobile devices. Learn more at www.ooma.com or
www.ooma.ca in Canada.
Forward-Looking Statements
This release includes “forward-looking statements” within the
meaning of Section 27A of the Securities Act of 1933, as amended,
and Section 21E of the Securities Exchange Act of 1934, as amended.
Statements in this press release that are not statements of
historical or current fact constitute “forward-looking statements.”
The forward-looking statements contained in this press release
include, without limitation, statements related to the services
offered by Ooma to IWG, the relationship between Ooma and IWG and
the anticipated global reach of such relationship and the timing
thereof. Such forward-looking statements involve known and unknown
risks, uncertainties and other unknown factors that could cause the
actual results to be materially different from any future results
expressed or implied by such forward-looking statements. The
forward-looking statements contained herein are also subject
generally to other risks and uncertainties that are described from
time to time in Ooma’s filings with the Securities and Exchange
Commission, including under Item 1A, “Risk Factors” in the
Company’s Annual Report on Form 10-K for the fiscal year ended
January 31, 2023, filed on April 7, 2023, and in its subsequent
reports on Forms 10-Q and 8-K. Investors are cautioned not to place
undue reliance on such forward-looking statements, which speak only
as of the date they are made. Ooma undertakes no obligation to
publicly update or revise any forward-looking statement, whether as
a result of new information, future events or otherwise.
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version on businesswire.com: https://www.businesswire.com/news/home/20231017154165/en/
MEDIA CONTACT: Mike Langberg at Ooma press@ooma.com
650-566-6693
INVESTOR CONTACT: Matt Robison at Ooma ir@ooma.com
650-300-1480
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