2600Hz Wins 2024 TMCnet Awards for Internet Telephony Product of the Year and Remote Work Pioneer
07 Mars 2024 - 2:00PM
Business Wire
Ooma, Inc., a smart communications platform for businesses and
consumers, today announced that 2600Hz, an Ooma company, has won
the 2024 TMCnet awards for Internet Telephony Product of the Year
and Remote Work Pioneer.
2600Hz won the TMCnet Internet Telephony Product of the Year
Award for new offerings within its cloud call center offering and
won the TMCnet Remote Work Pioneer Award for adding In-Browser
Deployment to its comm.land unified communications users
portal.
TMCnet is a leading website covering communications and
technology, including IP and cloud communications, contact center
and more, delivered by an in-house editorial team and dozens of
contributing editors. The site is read by more than 750,000 unique
monthly visitors and has more than 20 million page views every
month.
2600Hz (https://www.2600hz.com/) created, maintains and
contributes to Kazoo, a turnkey open-core solution that brings
together UCaaS, CPaaS, and CCaaS functionality on a single code
base. This rich feature set is paired with customization options
through more than 300 open APIs, all packaged in a completely
white-labeled solution, which empowers resellers and service
providers to build and maintain their brand recognition in the
market.
The TMCnet 2024 Internet Telephony Product of the Year Award was
given for new features added to the 2600Hz cloud call center in the
last year, including:
- An Agent Workspace as the new default experience for agents,
with customizable tiles and layout that present agents with all
relevant information alongside space for disposition and call
notes.
- A configurable call disposition field for quick annotations
within the Agent Workspace.
- The ability to pause and resume call recording from within the
Agent Workspace for added regulatory compliance.
- In-app documentation that removes the need for service
providers or resellers to brand and distribute user guides to end
users.
- Support for inbound CRM queries for Salesforce and HubSpot to
provide agents with necessary context for resolving customer
concerns efficiently.
The TMC 2024 Remote Work Pioneer Award was given for In-Browser
Deployment. UC clients typically require downloading and installing
software on computers, tablets or smartphones, which can block
access for users who want to connect through personal or public
devices, as well as for organizations looking to adopt low-cost
hardware such as Chromebooks. In-Browser Deployment for comm.land
includes all the features and functionality of the desktop
application without any software installation, giving users the
option to access their business communication tools and collaborate
wherever they are. All major browsers – including Chrome, Edge and
Safari – are supported.
“I am honored to recognize 2600Hz with the 2024 Internet
Telephony Product of the Year Award and the 2024 Remote Work
Pioneer Award for its commitment to excellence and innovation,”
said Rich Tehrani, CEO, TMC. “In the opinion of our judges and
editorial team, 2600Hz has proven to be among the best
communications and technology solutions available on the market. I
look forward to continued leadership from 2600Hz.”
“Our team works hard to give resellers and service providers a
powerful yet highly customizable communications platform they can
make their own,” said Patrick Sullivan, vice president of Kazoo
ecosystems at Ooma. “We very much appreciate these awards from
TMCnet that recognize the value of our continuing innovation.”
About Ooma
Ooma (NYSE: OOMA) creates powerful connected experiences for
businesses, consumers and service providers, delivered through
smart cloud-based communications platforms and services. For
businesses of all sizes, Ooma offers advanced voice and
collaboration features including messaging, intelligent virtual
receptionists and video meetings. Ooma’s all-in-one replacement for
analog phone lines helps businesses maintain mission-critical
systems by moving connectivity to the cloud. For consumers, Ooma’s
residential phone service provides PureVoice HD voice quality,
advanced features and integration with mobile devices. Learn more
at www.ooma.com or www.ooma.ca in Canada.
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MEDIA CONTACT: Mike Langberg at Ooma press@ooma.com
650-566-6693
INVESTOR CONTACT: Matt Robison at Ooma ir@ooma.com
650-300-1480
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