Infuze Credit Union Taps Pulsate for Enhanced Mobile-First Engagement and Targeted Marketing
24 Septembre 2024 - 1:02PM
Business Wire
Pulsate’s integration within Q2 Digital Banking
Platform equips Infuze CU to more effectively communicate with
members via digital and mobile banking
Pulsate, provider of mobile-first engagement solutions that
deepen digital banking relationships and cut through noise in
consumers’ moments of need, announced today that Infuze Credit
Union has selected Pulsate to transform how it communicates with
members through the digital and mobile banking channels. As part of
the Q2 Innovation Studio, Pulsate’s technology is integrated within
the Q2 Digital Banking Platform, enabling Infuze CU with seamless
access to Pulsate’s feature-rich platform.
Prior to partnering with Pulsate, Infuze CU was limited to
engaging members via plain text messages, which, in turn, led to
low adoption of its existing systems and modules. By leveraging
Pulsate's in-app messaging and push notification capabilities,
Infuze CU is equipped to drive more dynamic and targeted marketing
campaigns and promotions to its members. This not only enhances the
credit union’s sales strategy, but also boosts adoption of their
other existing mobile tools and services, as well, ultimately
creating deeper, stickier member relationships.
Infuze CU can now also reach members through location-based
messaging targeting specific markets. For example, when a member
who has granted access to their location data via the Q2 mobile app
visits a car dealership, Infuze CU can then send them a timely
reminder about their competitive car loan offerings.
“The implementation of Pulsate’s platform has been seamless and
aligns perfectly with our strategy of approaching member-facing
technology with a mobile-first view,” said Bryan Gentle, CIO of
Infuze Credit Union. “More often than not, our members are using a
mobile device, so the ability to interact with them via the mobile
banking channel and push alerts is incredibly valuable and a
much-needed tool in our increasingly digital-first landscape.”
Pulsate also helps Infuze CU refine the management of its
members’ contact information to overcome the challenge of keeping
details like addresses up to date. With Pulsate, the credit union
can generate push notifications or in-app messages requesting
address verification, significantly improving data accuracy.
“Consumers are engaging with their financial institutions more
than ever, with 28% using their smartphone to access their bank
account at least once a day,” said Sarah Martin, CEO of Pulsate.
“We are delighted to empower community financial institutions like
Infuze Credit Union with the tools they need to turn
micro-engagements into deeper relationships with their members
digitally.”
“It's great to see the Pulsate and Infuze Credit Union’s
partnership come to life through the Q2 Innovation Studio,” said
Johnny Ola, SVP of Q2 Innovation Studio at Q2. “This collaboration
not only underscores the power of integrating innovative solutions
like Pulsate inside of the Q2 Digital Banking Platform, but will
also create new opportunities for Infuze to engage with their
members to provide more personalized digital experiences.”
About Pulsate
Pulsate is a mobile-first, personalized consumer engagement
platform, enabling customers to optimize revenue and engagement
through their digital channels with data-driven, personalized,
localized and relevant mobile marketing communications. Pulsate
works with over 270 credit unions and community banks reaching 20
million consumers. Learn more at www.pulsatehq.com.
About Q2 Holdings, Inc.
Q2 is a leading provider of digital transformation solutions for
financial services, serving banks, credit unions, alternative
finance companies, and fintechs in the U.S. and internationally. Q2
enables its financial institution and fintech customers to provide
comprehensive, data-driven digital engagement solutions for
consumers, small businesses and corporate clients. Headquartered in
Austin, Texas, Q2 has offices worldwide and is publicly traded on
the NYSE under the stock symbol QTWO. To learn more, please visit
Q2.com. Follow us on LinkedIn and X to stay up to date.
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Augusta Bauknight For Pulsate 678-781-7214
augusta@williammills.com
Derek Howard For Pulsate 678-781-7215
derek@williammills.com
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