Charles Schwab Bank Ranks #1 in Customer Satisfaction Among Checking Providers in J.D. Power 2024 U.S. Direct Banking Satisfaction Study℠ for Sixth Year in a Row
28 Mai 2024 - 3:00PM
Business Wire
Schwab Bank focuses on meeting the banking
needs of investors, complementing Schwab’s investment and wealth
management capabilities
For the sixth year in a row, Charles Schwab Bank has received
the highest ranking in customer satisfaction among checking
providers in the J.D. Power 2024 U.S. Direct Banking Satisfaction
Study. The bank also achieved the highest scores across the most
dimensions driving overall customer satisfaction from level of
trust to reducing banking fees.
Specific dimensions of customer satisfaction where Charles
Schwab Bank was #1 are:
- Level of trust with bank keeping checking account secure
- Customer service for my checking account
- Checking account helps reduce banking fees
- Ease of moving money in and out of my checking account
- Managing checking account through the website
“Earning this recognition from J.D. Power six years running is
an incredible testament to our people and the value Charles Schwab
Bank delivers in meeting the banking needs of clients, as a
seamlessly integrated part of their overall investing and wealth
management experience with Schwab,” said Paul Woolway, Managing
Director and Chief Banking Officer at Charles Schwab Bank, SSB.
“The dedication and hard work of our service teams strongly affirms
Schwab’s ‘Through Clients’ Eyes’ strategy and our unwavering
commitment to delivering an outstanding client experience to those
we serve.”
As part of Schwab’s comprehensive approach to wealth management,
Charles Schwab Bank offers clients a range of banking services that
complement Schwab’s investment and wealth management capabilities,
including:
- Schwab Bank Investor Checking™ Account linked to a Schwab
brokerage account1
- Schwab Bank Investor Savings™ Account
- Home lending (provided by Rocket Mortgage®, Schwab Bank’s home
loan provider)
- Schwab Bank Pledged Asset Line®
“Our clients are increasingly looking to trusted firms that can
provide for more than just one aspect of their financial life,”
said Jonathan Craig, Managing Director, Head of Investor Services,
at Charles Schwab. “Charles Schwab Bank’s top ranking in the J.D.
Power 2024 U.S. Direct Banking Satisfaction Study for the sixth
year running reinforces our leadership in consistently meeting the
holistic financial needs of our clients, in one place, through our
strength in investing, trading, asset management, wealth
management, and banking.”
About Charles Schwab
At Charles Schwab, we believe in the power of investing to help
individuals create a better tomorrow. We have a history of
challenging the status quo in our industry, innovating in ways that
benefit investors and the advisors and employers who serve them,
and championing our clients’ goals with passion and integrity. More
information is available at www.aboutschwab.com. Follow us on
Twitter, Facebook, YouTube, and LinkedIn.
Investment and Insurance Products: Not
a Deposit | Not FDIC Insured | Not Insured By Any Federal
Government Agency | No Bank Guarantee | May Lose Value
Disclosures
1 The Schwab Bank Investor Checking® account is available only
as a linked account with a Schwab One® brokerage account. The
Schwab One brokerage account has no minimum balance requirements,
no minimum balance charges, no minimum trade requirements, and
there is no requirement to fund this account, when opened with a
linked Investor Checking account.
Charles Schwab Bank, SSB received the highest score in the J.D.
Power 2024 U.S. Direct Banking Satisfaction Studies of customers’
satisfaction with direct banking accounts. Visit
jdpower.com/awards.
The Pledged Asset Line is an uncommitted demand line of credit
provided by either Charles Schwab Bank, SSB, or Charles Schwab
Premier Bank, SSB. Entering into a Pledged Asset Line and pledging
securities as collateral involves a high degree of risk. As a
non-purpose line of credit, proceeds may not be used to purchase
securities, pay down margin loans, or be deposited into any
brokerage account. See Schwab.com/PAL for more details. Before you
decide to apply for a Pledged Asset Line, make sure you understand
the risks. A Pledged Asset Line requires a brokerage account at
Charles Schwab & Co., Inc.
Nothing herein is or should be interpreted as an obligation to
lend. Loans are subject to credit and collateral approval. Other
conditions and restrictions may apply.
Charles Schwab Bank, SSB (“Charles Schwab Bank”, “Schwab Bank”)
and Charles Schwab & Co., Inc. (“Schwab”) are separate but
affiliated companies and subsidiaries of The Charles Schwab
Corporation. Brokerage products, including the Pledged Account, are
offered by Charles Schwab & Co., Inc. (Member SIPC). Charles
Schwab & Co., Inc. does not solicit, offer, endorse, negotiate,
or originate any mortgage loan products and is neither a licensed
mortgage broker nor a licensed mortgage lender. Home lending is
offered and provided by Quicken Loans, LLC., Equal Housing Lender.
NMLS# 3030. Quicken Loans LLC. is not affiliated with The Charles
Schwab Corporation, Charles Schwab & Co., Inc. or Charles
Schwab Bank, SSB. Deposit and other lending products, including the
Pledged Asset Line, are offered by Charles Schwab Bank, SSB, Member
FDIC and an Equal Housing Lender.
Wealth Management refers to a number of different products and
services offered through various subsidiaries of The Charles Schwab
Corporation.
Through its operating subsidiaries, The Charles Schwab
Corporation (NYSE: SCHW) provides a full range of securities
brokerage, banking, money management and financial advisory
services to individual investors and independent investment
advisors. Its broker-dealer subsidiary, Charles Schwab & Co.,
Inc. (member SIPC, www.sipc.org), and affiliates offer a complete
range of investment services and products including an extensive
selection of mutual funds; financial planning and investment
advice; retirement plan and equity compensation plan services;
compliance and trade monitoring solutions; referrals to independent
fee-based investment advisors; and custodial, operational and
trading support for independent, fee-based investment advisors
through Schwab Advisor Services. Its banking subsidiary, Charles
Schwab Bank, SSB (member FDIC and an Equal Housing Lender),
provides banking and lending services and products. Charles Schwab
Bank, SSB is not acting or registered as a securities broker-dealer
or investment advisor. More information is available at
www.schwab.com and www.aboutschwab.com. (0524-3F5S)
© 2024 Charles Schwab Bank, SSB.
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version on businesswire.com: https://www.businesswire.com/news/home/20240528013404/en/
Christine Underhill Charles Schwab 415-961-3790
christine.underhill@schwab.com
Charles Schwab (NYSE:SCHW)
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