New Bill Payment Options Launch for San Jose Water Customers Through InvoiceCloud Partnership
20 Septembre 2023 - 10:00PM
Business Wire
San Jose Water customers can now pay their water bills online
and on mobile phones via digital wallet, PayPal, Venmo, and
text.
San Jose Water (“SJW” or “the Company”), a wholly-owned
subsidiary of SJW Group (NYSE: SJW), announces today new
self-service payment options for customers to pay their bills,
including via PayPal, Venmo, Apple Pay, and more. The service is
made possible with online bill payment service, InvoiceCloud. The
new payment portal went live on September 18. Customers seeking
more information on how to use the new service or simply want to
sign up can head to sjwater.com.
SJW partnered with InvoiceCloud to provide a more user-friendly
and streamlined billing experience with diverse payment options.
The new system from InvoiceCloud includes the ability to make
payments via online, text, digital wallet, PayPal, Venmo or phone,
so customers can choose to pay in whichever way is most convenient
for them. InvoiceCloud also includes the ability to set up
automatic payments (AutoPay), schedule payments on specific dates
of the month, and opt for paperless billing – this last option
being particularly important to SJW and its customers who are
dedicated to reducing day-to-day paper waste.
“Customers today are demanding more flexible and convenient bill
payment options in the digital age,” says John Tang, VP of Customer
Service and Regulatory at San Jose Water. “We are very happy to be
offering this new service that will enhance the customer
experience.”
For customers who are already enrolled in SJW’s AutoPay, their
account will continue to be paid without any further action. If
AutoPay customers want to change their billing information or view
their bills, they will need to register on the new InvoiceCloud
customer portal: sjwater.com/PayMyBill.
About San Jose Water
Founded in 1866, San Jose Water is an investor-owned public
utility, and is one of the largest and most technically
sophisticated urban water systems in the United States. The company
serves over one million people in the greater San Jose metropolitan
area. San Jose Water is owned by SJW Group, a publicly traded
company listed on the New York Stock Exchange under the symbol SJW.
SJW Group also owns: Connecticut Water Company in Connecticut;
Maine Water Company in Maine; and Texas Water Company in Texas. To
learn more about San Jose Water, visit: sjwater.com.
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Forward-Looking Statements
This release contains forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995, as
amended. Some of these forward-looking statements can be identified
by the use of forward-looking words such as “believes,” “expects,”
“may,” “will,” “should,” “seeks,” “approximately,” “intends,”
“plans,” “estimates,” “projects,” “strategy,” or “anticipates,” or
the negative of those words or other comparable terminology. These
forward looking statements are only predictions and are subject to
risks, uncertainties, and assumptions that are difficult to
predict. These forward-looking statements involve a number of
risks, uncertainties and assumptions including, but not limited to,
the following factors: (1) the effect of water, utility,
environmental and other governmental policies and regulations,
including actions concerning rates, authorized return on equity,
authorized capital structures, capital expenditures and other
decisions; (2) changes in demand for water and other services; (3)
the impact of the Coronavirus (“COVID-19”) pandemic on our business
operations and financial results; (4) unanticipated weather
conditions and changes in seasonality including those affecting
water supply and customer usage; (5) climate change and the effects
thereof, including but not limited to, droughts and wildfires; (6)
unexpected costs, charges or expenses; (7) our ability to
successfully evaluate investments in new business and growth
initiatives; (8) contamination of our water supplies and damage or
failure of our water equipment and infrastructure; (9) the risk of
work stoppages, strikes and other labor-related actions; (10)
catastrophic events such as fires, earthquakes, explosions, floods,
ice storms, tornadoes, hurricanes, terrorist acts, physical
attacks, cyber-attacks, epidemic, or similar occurrences; (11)
changes in general economic, political, business and financial
market conditions; (12) the ability to obtain financing on
favorable terms, which can be affected by various factors,
including credit ratings, changes in interest rates, compliance
with regulatory requirements, compliance with the terms and
conditions of our outstanding indebtedness, and general market and
economic conditions; and (13) legislative and general market and
economic developments. The risks, uncertainties and other factors
may cause the actual results, performance or achievements of SJW
Group to be materially different from any future results,
performance or achievements expressed or implied by such
forward-looking statements. Results for a quarter are not
indicative of results for a full year due to seasonality and other
factors. Other factors that may cause actual results, performance
or achievements to materially differ are described in SJW Group’s
most recent Annual Report on Form 10-K, Quarterly Reports on Form
10-Q and Current Reports on Form 8-K filed with the SEC. Forward
looking statements are not guarantees of performance, and speak
only as of the date made. SJW Group undertakes no obligation to
publicly update or revise any forward-looking statement, whether as
a result of new information, future events or otherwise.
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version on businesswire.com: https://www.businesswire.com/news/home/20230920192635/en/
Liann Walborsky Director of Corporate Communications
408-918-7247, Liann.Walborsky@sjwater.com
SJW (NYSE:SJW)
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