Coveo expands AI toolkit for developers with
suite of off-the-shelf APIs, and launches new Agentic AI Design
Partner Program to make Gen AI and Agentic AI applications smarter,
faster and better
MONTREAL and SAN FRANCISCO, March 5,
2025 /CNW/ - Coveo (TSX: CVO), the market
leader in AI-Relevance — delivering AI-search, generative, and
business-aware relevance at every point-of-experience, today
announced three advancements to augment AI, GenAI, and Agentic AI
projects: Coveo for Agentforce, and expanded suite
of Coveo APIs and the Coveo Agentic AI Design Partner
Program.
AI-Relevance Can Fix 5 Main Challenges with AI
Applications
Enterprises are drowning in data—structured and unstructured,
scattered across multiple systems. AI applications, including GenAI
and Agentic AI all depend on high-quality data, but most
Retrieval-Augmented Generation (RAG) frameworks fall short. Basic
vector databases are not enough; enterprises need advanced, hybrid
retrieval and AI ranking to ensure accuracy. At Coveo, we refer to
this as Relevance-Augmented Retrieval.
Another major challenge? Tech lock-in. Many AI tools are
restricted to a single vendor's platform and database, often
deprioritizing external content—treating it as secondary or less
relevant. This creates blind spots, preventing teams from accessing
the full scope of enterprise-wide knowledge. What's missing is an
agnostic AI layer—one that securely connects, unifies, and enriches
information from both internal and external sources without bias.
Coveo bridges this gap, ensuring equal access to all relevant
content, securely, no matter where it resides, whether it's
structured or unstructured.
But data alone isn't enough. AI must understand each user's
context, behavior, preferences and needs—personalizing every
interaction not for a broad persona, but for the individual. This
is the key to AI delivering relevant, meaningful experiences at
scale.
To make AI projects successful in generative experiences,
enterprises must overcome these four key obstacles:
- Accuracy and Precision – Rapidly pinpointing the
most contextually relevant insights from vast amounts of structured
and unstructured data—ensuring large language models receive
high-quality inputs for high-precision outputs.
- Scattered Content and Data – Seamlessly unifying access
to enterprise-wide information—eliminating silos without the need
for costly content migration.
- Speed and Security – Delivering the right information
quickly and securely—while fully respecting an organization's
existing access controls.
- ROI and Business Impact – Delivering measurable business
outcomes, not just flashy demos that overpromise and
underdeliver.
"Agents are only as effective as the knowledge they can access,"
said Laurent Simoneau, President,
CTO and incoming CEO at Coveo. "In a world where AI hype often
outpaces reality, Coveo stands apart by delivering AI experiences
that actually work. We're the leader in AI-powered retrieval and
the leading company today that can tackle this challenge
head-on—efficiently indexing millions of documents while keeping
content fresh and secure. This means faster, more relevant answers,
fewer hallucinations, and maximum AI Agent value—without added
complexity or cost."
Coveo for Agentforce Seamlessly Integrates with
Salesforce
Released today, Coveo for Agentforce natively integrates into
Salesforce, grounding AI agents in contextually relevant,
enterprise-wide knowledge—wherever it resides. Coveo for Agentforce
is focused on enhancing deployments for large, complex enterprises,
ensuring it delivers the most relevant, up-to-date
knowledge—instantly.
Agentforce developers benefit from:
- Relevance-augmented retrieval that accurately interprets
user intent and dynamically connects to the most relevant
information sources using advanced techniques.
- Out-of-the-box software connectivity that reduces
the time to extract relevant content securely from virtually any
enterprise repository.
- Unified hybrid index with real-time updates to
standardize varying file formats and maintain content freshness,
combining indexing, security, vectorization and semantics
- Hybrid ranking and retrieval accuracy to improve
AI-generated responses, optimized from multiple AI-Relevance
models.
- Security-first design that inherits document-level
and item-level permissions automatically.
Agentforce end-users benefit from:
- A simplified, intelligent self-service experience for faster,
more efficient interactions.
- Trusted, secure, accurate answers and AI outputs grounded in
all enterprise knowledge.
- Reduced time to search, find answers, solve cases and complete
key tasks with AI-powered assistance.
Gain Access to Industry Leading Search and Retrieval That
Makes AI More Relevant
Beyond the first agentic packaged application, Coveo for
Agentforce, Coveo's portfolio continues to grow with both managed
and custom AI solutions powered by the Coveo AI-Relevance
Platform™. Now, with an expanded off-the-shelf API-first AI toolkit
for developers, organizations can seamlessly integrate powerful
retrieval, ranking, and generative answering capabilities into
their applications.
The Coveo suite of APIs has been enhanced to include the
Search API, Passage Retrieval API, the Case
Classification API and the new Answer API, providing
developers with more flexibility to build AI-powered experiences
that are precise, secure, and business-aware.
The Coveo Search API returns a list of
documents and is ideal for accessing documents directly. Agents can
use this API to retrieve links to documents, such as internal
policies or product detail pages. Additionally, for search pages,
it can be integrated with Coveo Relevance Generative Answering to
provide both search results and direct answers simultaneously.
The Passage Retrieval API, announced last
month, returns passages that can be used by enterprises building
custom GenAI or agentic applications. This LLM friendly API is
beneficial for grounding agents answers in contextually relevant
enterprise information.
The Case Classification API enables
customer support agents to properly classify a user support case
within an organization's taxonomy. This helps agents find better
answers more efficiently or, if a resolution is not immediately
available, ensures that the support case is routed to the
appropriate team or expert for faster resolution.
The Answer API, now available in beta,
provides direct answers from Coveo Relevance Generative Answering.
It can be used by enterprises needing secure answers into various
experiences beyond search pages, like custom applications or
agents.
"AI is evolving at an unprecedented pace—complex, dynamic, and
full of potential," said Simoneau. "At Coveo, we don't just provide
technology; we partner with our customers as trusted guides on this
journey, ensuring their AI initiatives deliver real measurable
business impact. With our flexible, AI-powered platform, single
multi-tenant approach and off the shelf APIs, we bring secure,
enterprise-wide relevance to digital experiences. Whether it's
enhancing customer experiences or optimizing employee interactions,
we help organizations achieve measurable ROI and make their GenAI
and Agentic AI projects actually work."
Join the Coveo Agentic AI Design Partner Program
As AI evolves rapidly, Coveo is launching an Agentic AI Design
Partner Program to collaborate with top enterprises. This program
allows participants to share their technology needs and challenges
while working directly with Coveo's Product team to tackle the
fundamental problems AI applications continue to face.
Available today: Coveo for Agentforce is now available in
the AgentExchange.
Coveo Agentic AI Design Partner Program: Register your
interest in the Design Partner Program.
Learn More:
Register for Relevance 360: Your Source for AI-Powered
Relevance Across the Enterprise
Blog: Better Together: Coveo for Agentforce Brings
AI-Powered Customer Service to the Next Level
Coveo for Agentforce demo: Power Agentforce with
secure, accurate and relevant knowledge
About Coveo
Coveo brings superior AI-Relevance to every point-of-experience
or agent, transforming how enterprises connect with their customers
and employees to maximize business outcomes.
Relevance is about moving from persona to person, the degree to
which the enterprise-wide content, products, recommendations, and
[generative] advice presented to a person online aligns easily with
their context, needs, preferences, behavior and intent, setting the
competitive experience gold standard. Every person's journey is
unique, and only AI can solve the complexity of tailoring
experiences across massive, diverse audiences and large volumes and
variety of content and products.
Our Coveo AI-Relevance Platform™ ️enables enterprises to deliver
hyper-personalization at every point-of-experience, easily unifying
all their data securely, with the highest level of contextual and
prescriptive accuracy while simultaneously optimizing business
outcomes.
Coveo brings AI-Relevance to the digital experiences of many of
the world's premier and most innovative brands, serving millions of
people across billions of interactions.
What we believe is bold: Digital is table stakes, Relevance is
not. AI-Relevance is the only way to win in the digital experience
age.
The Coveo AI-Relevance Platform™ is ISO 27001 and ISO 27018
certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA
available. We are a Salesforce ISV Partner, an SAP
Endorsed® App, an Adobe Gold Partner, MACH Alliance
member, Optimizely Partner, Shopify Partner, and a Genesys
AppFoundry® ISV Partner.
Coveo is a trademark of Coveo Solutions Inc.
Stay up to date on the latest Coveo news and content by
subscribing to the Coveo blog, and following Coveo on
LinkedIn and YouTube.
Forward-Looking Information
This press release contains "forward-looking information" and
"forward-looking statements" within the meaning of applicable
securities laws (collectively, "forward-looking information"). This
forward-looking information is identified by the use of terms and
phrases such as "may", "would", "should", "could", "might", "will",
"achieve", "occur", "expect", "intend", "estimate", "anticipate",
"plan", "foresee", "believe", "continue", "target", "opportunity",
"strategy", "scheduled", "outlook", "forecast", "projection", or
"prospect", the negative of these terms and similar terminology,
including references to assumptions, although not all
forward-looking information contains these terms and phrases. In
addition, any statements that refer to expectations, intentions,
projections, or other characterizations of future events or
circumstances contain forward-looking information. Statements
containing forward-looking information are not historical facts but
instead represent management's expectations, estimates, and
projections regarding future events or circumstances.
Forward-looking information is necessarily based on a number of
opinions, estimates, and assumptions that we considered appropriate
and reasonable as of the date such statements are made. Although
the forward-looking information contained herein is based upon what
we believe are reasonable assumptions, actual results may vary from
the forward-looking information contained herein. Moreover,
forward-looking information is subject to known and unknown risks,
uncertainties, and other factors, many of which are beyond our
control, that may cause the actual results, level of activity,
performance, or achievements to be materially different from those
expressed or implied by such forward-looking information, including
but not limited to macro-economic uncertainties and the risk
factors described under "Risk Factors" in the Company's most
recently filed Annual Information Form available under our profile
on SEDAR+ at www.sedarplus.ca. There can be no assurance that such
forward-looking information will prove to be accurate, as actual
results and future events could differ materially from those
anticipated in such information. Accordingly, prospective investors
should not place undue reliance on forward-looking information,
which speaks only as of the date made.
Moreover, we operate in a very competitive and rapidly changing
environment. Although we have attempted to identify important risk
factors that could cause actual results to differ materially from
those contained in forward-looking information, there may be other
risk factors not presently known to us or that we presently believe
are not material that could also cause actual results or future
events to differ materially from those expressed in such
forward-looking information.
Except as required by law, we do not assume any obligation to
update or revise any forward-looking information, whether as a
result of new information, future events, or otherwise, after the
date on which the statements are made or to reflect the occurrence
of unanticipated events.
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SOURCE Coveo Solutions Inc.
