Visionstate Inc. and Spectos GmbH Showcase Partnership At AirXperience Asia
18 Février 2014 - 4:57PM
Marketwired
Visionstate Inc. and Spectos GmbH Showcase Partnership At
AirXperience Asia
EDMONTON, ALBERTA--(Marketwired - Feb 18, 2014) - Visionstate
Inc., a division of CSM Systems Corp (TSX-VENTURE:CKX), and
Spectos's Feedbackstr division are making collaborative efforts to
give greater insight into customer service by integrating
Feedbackstr and WANDA. The products are being showcased at
AirXperience Asia in Suntec City, Singapore, which is an event for
"improving the passenger experience for airlines, airports, and
their partners" (www.terrapinn.com), and brings together the
important players in the airline industry. Restrooms can tend to be
a trouble area for high traffic areas such as airports, and
together these organizations intend to provide technology that will
greatly improve this issue.
Feedbackstr is a modern feedback management tool that has
provided and continues to provide real-time feedback solution for
industry leaders and Fortune 500 companies, as well as small
businesses and start-ups. Users are able to create fully
customizable mobile ready questionnaires that can be completed by
their audience or customers via any smartphone, tablets and
desktop. Feedbacks are then displayed in real-time on the user
dashboard and through the built-in analytics tools, key insights
are immediately available, allowing organizations to improve like
never before.
Visionstate's WANDA or Washroom Attendant Notification Digital Aid, is a leading-edge
technology that allows facilities to make restroom cleaning
operations more efficient through resource management and guest
input. The wall mounted touchscreen, typically placed outside a
restroom, allows guests to submit their concerns with a few touches
of the screen. Management immediately receive the complaint and can
then have staff address the issue in a timely manner. Staff are
then required to log into the system to record the details of their
cleanings.
"There is an abundance of information at our fingertips that
just needs to be translated into numbers and data that we can
understand. When you understand your largest issues when cleaning
large public facilities, specifically restroom areas, you can make
adjustments that will greatly improve the satisfaction of your
guests. WANDA and Feedbackstr will jointly allow organizations,
such as airports, make significant improvements in their cleaning
operations. Visionstate is very enthusiastic about working with
Spectos to improve customer satisfaction."
-- John Putters, President/CEO, Visionstate Inc.
Combined, WANDA and Feedbackstr will provide an innovative
turn-key management system, with an in-depth understanding of the
restroom cleanliness, and a real-time feedback system that is
greatly needed in airports and many other public or private
facilities.
About Spectos and
Feedbackstr
Spectos was founded in Dresden, Germany in 2001 by CEO/Founder
Niels Delater. Today, as one of leading worldwide institute for
Quality-Monitoring in Productivity and Customer Service, Spectos
has more than 6 offices covering 3 continents, certified by TÜV Süd
according to ISO 9001:2008 and by TÜV Rheinland and Price
Waterhouse Coopers according to EN 13850 / EN 14534, part of the
group defining European Standards for Quality of Service TC331 and
member of ESOMAR.
Feedbackstr is a registered trademark of Spectos GmbH
About Visionstate
Inc.
Visionstate is the leader in interactive technology software
that connects the world with enhanced guest services. Since its
first installation in 2005, Visionstate has grown to see its
software in buildings throughout Canada and the United States. By
engaging customers throughout a facility, from touchscreen
directories to mobile applications to cleaning management software,
Visionstate adds to a building's experience with its original
interactive solutions. More information can be found at
Visionstate.com.
Visionstate Inc.Christopher SmithVice-President Business
Development780.425.9460chris@visionstate.comSpectos GmbH /
FeedbackstrMike OlivieroVP Business Development
US/CAN604.595.1481mike.oliviero@spectos.commike.oliviero@feedbackstr.com
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