Delivery Technology Solutions Inc (EM) (DTSL)

Delivery Technology Solutions, Inc. offers research, development, and marketing of proprietary software for use by the food service industry, primarily in call centers and online ordering for food catering and delivery. The company supplies call center services, and online Web ordering services for ... Delivery Technology Solutions, Inc. offers research, development, and marketing of proprietary software for use by the food service industry, primarily in call centers and online ordering for food catering and delivery. The company supplies call center services, and online Web ordering services for its clients, as well as display all relevant information for the agent to handle the call. It provides a turnkey delivery platform to the service industry, which is designed on a customer relationship management (CRM) system and a service integrated technology between customers, call center, and the personal industry provider of choice. The company’s solution automatically routes the order electronically to the store nearest the customer’s location; and in-house call center offers a suite of services, including inbound-outbound call services and tracking, call recording, and live monitoring. Its call center system is integrated with point of sale (POS) terminals on site at the client stores to provide single order real-time tracking, store delivery staff availability alerts, custom event triggers, and store communication at customer threshold times, as well as management notification through a process of escalation. The company was founded in 2010 and is based in Boca Raton, Florida. Show more