BellSouth's Georgia Network - Frances Update ATLANTA, Sept. 8 /PRNewswire-FirstCall/ -- BellSouth's Georgia network has held up well and the company is responding quickly to assist customers who have been affected by Tropical Depression Frances. BellSouth estimates that approximately 34,100 customer lines are out-of- service due to Tropical Depression Frances, representing less than 1% of BellSouth's approximately 3.7 million access lines in the state of Georgia. -------------------------------------- ----------- -------------- NUMBER OF PERCENTAGE OF CUSTOMERS TOTAL LINES BELLSOUTH NETWORK AREA AFFECTED BY AFFECTED IN FRANCES SERVICE AREA -------------------------------------- ----------- -------------- ATLANTA METRO - 17,000 .8 % Counties: Fulton, DeKalb, Cobb, Gwinnett, Rockdale, Henry, Clayton, Cherokee, Douglas, Fayette, Paulding -------------------------------------- ----------- -------------- EAST GEORGIA - 6,000 .8 % Savannah/Southeast Georgia - Counties: Chatham, Glynn, Appling, Evans, Jeff Davis, Montgomery, Pierce, Telfair, Toombs, Ware, Wayne Augusta/East Central Georgia - Counties: Richmond, Burke, Columbia, Emanuel, Glascock, Hancock, Jefferson, Jenkins, McDuffie, Warren Athens/Northeast Georgia - Counties: Clarke, Hall, Forsyth, Banks, Barrow, Elbert, Franklin, Greene, Hart, Jackson, Jasper, Morgan, Newton, Oconee, Oglethorpe, Putnam & Walton -------------------------------------- ----------- -------------- WEST GEORGIA - 11,100 1.3 % Albany/Southwest Georgia - Counties: Dougherty, Lowndes, Baker, Calhoun, Cook, Crisp, Decatur, Early, Lee, Miller, Mitchell, Sumter, Thomas, Tift & Worth Macon/Central Georgia - Counties: Bibb, Houston, Bleckley, Dodge, Johnson, Lamar, Laurens, Monroe, Peach, Pike, Spalding & Washington Columbus/West Central Georgia - Counties: Muscogee, Chattahoochee, Coweta, Harris, Heard, Meriwether, Stewart & Troup Rome/Northwest Georgia - Counties: Floyd, Bartow, Carroll, Gordon, Haralson, Murray & Polk -------------------------------------- ----------- -------------- BellSouth Emergency Operations Centers have been up and running since late last week managing all aspects of storm preparation activities, monitoring damages during the storm, and coordinating all response and restoration efforts. BellSouth forces in Georgia continued to respond on the ground, even during the height of the storm, in dealing with and resolving numerous damage issues. The actual time it will take to restore service depends upon the availability of electrical power, BellSouth's access to the affected area and, ultimately, the extent of physical damage encountered by BellSouth's field teams. BellSouth customers wishing to report their telephone out of service are encouraged to do so on the internet, at http://www.bellsouth.com/myAcct/repair_service.html?gnav=repair . Customers wishing to call BellSouth for repair service may use the following numbers: For residential repair when calling: From a BellSouth phone - dial 611 From wireless or non-BellSouth phone or outside of Georgia - dial 1.800.867.5662. For business repair when calling: From a BellSouth phone - dial 1.866.620.6900 From wireless or non-BellSouth phone or outside of Georgia - dial 1.800.252.0803. DATASOURCE: BellSouth CONTACT: Kevin Curtin of BellSouth, +1-404-986-1742 Web site: http://www.bellsouth.com/ Company News On-Call: http://www.prnewswire.com/comp/095650.html

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