Quadient Enriches Customer Communication Cloud Solution with Acquisition of Intelligent Form Technology
18 Septembre 2023 - 8:00AM
Quadient (Euronext Paris: QDT),
a leader in helping businesses create meaningful customer
connections through digital and physical channels, announces the
introduction of Quadient Inspire iForms, a new intelligent forms
capability added to its Customer Communication Management (CCM)
solution Quadient Inspire, following the acquisition of Daylight
Automation1.
Daylight Automation, formerly FormHero, is a
cloud-based low-code platform that allows organizations to rapidly
build and deploy personalized digital solutions. Their customer
base spans across key customer-centric industries such as banking
and insurance, including three major financial institutions in
Canada. Both companies had been collaborating closely since their
partnership announced in 2022. The addition of this new intelligent
form capacity to Quadient Inspire will bring enhanced benefits to
companies looking for cloud-based solutions that help create
engaging customer experiences at scale.
“Gathering data and streamlining customer
interactions must go beyond simple web forms” says Marci Maddox,
Research Vice President Digital Experience Strategies at IDC.
“There is now an even greater need to handle data privacy,
personalization, and intelligent communications through more robust
interactive capabilities. Quadient’s acquisition of Daylight
Automation will set them on a path to delivering intelligent forms
and trusted communications needed for digital business today.”
By increasingly adopting electronic forms to
align with green initiatives and cost-saving goals, companies
benefit from streamlined processes, reduced physical storage
requirements, and simplified workflows.
“The addition of Inspire iForms to our powerful
and award-winning CCM solution will give us an additional
competitive edge and further help our customers create exceptional
customer experiences,” said Geoffrey Godet, CEO at Quadient. “Our
existing partnership with Daylight has provided excellent proof
that our combined capabilities help drive sales, enhance customer
satisfaction, and increase customer loyalty at scale within large
enterprises. As Daylight officially becomes part of Quadient, we
are now looking forward to deepening our collaboration and
leveraging this technology across all of our solutions.”
The new Quadient Inspire iForms capability is
available through Quadient’s usual sales channels, to the benefit
of organizations of all sizes that Quadient serves daily with its
comprehensive cloud-based Intelligent Communication Automation
platform. To know more, visit:
https://www.quadient.com/en/customer-communications/inspire-iforms.
About
Quadient®Quadient is the driving force behind the world’s
most meaningful customer experiences. By focusing on three key
solution areas, Intelligent Communication Automation, Parcel Locker
Solutions and Mail-Related Solutions, Quadient helps simplify the
connection between people and what matters. Quadient supports
hundreds of thousands of customers worldwide in their quest to
create relevant, personalized connections and achieve customer
experience excellence. Quadient is listed in compartment B of
Euronext Paris (QDT) and is part of the CAC® Mid & Small and
EnterNext® Tech 40 indices. Quadient shares are eligible for
PEA-PME investing.For more information about Quadient, visit
www.quadient.com.
Contacts Investor
RelationsCatherine Hubert-Dorel, Quadient+33 (0)1 45 36 61
39
c.hubert-dorel@quadient.comfinancial-communication@quadient.com
Media relations Nathalie Labia,
Quadient+33 (0)1 70 83 18
53n.labia@quadient.comexternal-communication_fr@quadient.com
1 From a financial standpoint, this acquisition
is not material to Quadient’s financial results.
- PR Quadient_Daylight iForms_EN_vdef
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