Combination of AI-Powered Lead Management with Automated Vehicle
Condition Analysis and Valuation Provides End-to-End Automation for
Private Party Vehicle Acquisition.
SYRACUSE, N.Y., Feb. 1, 2024
/PRNewswire/ -- Impel, the global leader in AI-powered
customer lifecycle management and digital merchandising for the
automotive industry, announces an integration of its AI platform
with ClearCar, an advanced trade-in condition and valuation
solution from ACV (Nasdaq: ACVA). The combined solution will
provide Impel's automobile dealer customers with an end-to-end
solution for managing dealer-generated and third party leads from
consumers wishing to value and sell their vehicles. By bringing
leading edge technology to the process of qualifying and valuing
vehicles offered for sale by consumers, dealers will be able to
more consistently and cost-effectively source inventory directly
from consumers.
Our launch of Car Buying AI and this
integration with ACV provides the most efficient and scalable
solution for dealers looking to expand their private party vehicle
acquisition efforts.
Impel's generative AI platform is used by thousands of dealers
to increase sales and service effectiveness by automating many of
the tasks that were previously performed by dealership staff. Car
Buying AI, the newest application launched by Impel, intelligently
manages and qualifies "buy my car" leads submitted through third
party marketplaces or generated directly from dealer websites and
advertising initiatives. ACV's ClearCar Price, a digital
pricing engine, and ClearCar Capture, an AI-based imaging and
self-inspection tool that allows consumers to submit photos of
their vehicle for further documentation of condition, provide
increased transparency and accuracy in vehicle valuations. With the
integration of ClearCar, Impel's Car Buying AI supports vehicle
sellers through the entire appraisal and valuation process. This
fully automated solution provides a seamless experience for
consumers while enabling dealers to effectively distinguish between
serious sellers and casual price checkers.
The need for scalable private party vehicle acquisition
solutions
Over the past few years, dealers have faced significant
challenges in acquiring vehicle inventory. Brittle supply chains,
limited activity at wholesale auctions, and fewer consumer
trade-ins have heightened the need for alternative inventory
sources. As a result, private party vehicle acquisition, where
vehicles are purchased directly from consumers, has become an
increasingly valuable sourcing channel for filling dealer lots.
Unfortunately, traditional approaches to private party acquisition
have been plagued with inefficiencies. Valuation inquiries are
often neglected by dealership staff due to the high volume and low
engagement rate of consumers who are simply curious about their
vehicle's worth.
Impel's customer lifecycle platform takes advantage of the
latest generative AI technology along with a mix of proprietary
models and foundational LLMs designed specifically for
automotive retailing. The company's Car Buying AI application
leverages domain-specific prompt engineering and, through
integration with ClearCar's valuation and inspection products,
effectively manages the vehicle acquisition process without the
need for manual intervention. Car Buying AI automatically engages
with all "buy my car" leads, assisting consumers with the
self-inspection process while enabling dealers to provide
condition-enhanced pricing estimates without an on-site inspection.
The combined ACV Impel offering effectively identifies qualified,
ready to transact vehicle sellers, while freeing up dealer staff to
focus on higher value sales activities.
Andrew Sweet, Vice President
of ClearCar, said, "We launched ClearCar to bring a greater
level of trust and transparency to the remote vehicle valuation
process. Through this integration, dealers will receive a
completely turnkey solution for guiding consumers through the
process of selling their vehicle. Impel's generative AI
capabilities set the industry standard when it comes to delivering
exceptional customer experiences, and we look forward to working
with Impel to bring this integrated solution to their
customers."
"The need for consumer-sourced vehicle inventory has never been
greater, but the effort required to manage the time-consuming
process of responding to consumer inquiries, evaluating vehicle
condition, and following up on opportunities poses significant
challenges for resource constrained dealers," said Devin Daly,
Impel Co-Founder and CEO. "Our launch of Car Buying AI and this
integration with ACV provides the most efficient and scalable
solution for dealers looking to expand their private party vehicle
acquisition efforts. We're thrilled to be working with the team at
ACV to help dealers harness the power of technology to transform
their inventory sourcing operations."
About Impel
Impel offers automotive dealers, OEMs, and third-party
marketplaces the industry's most advanced AI-powered customer
lifecycle platform. The company's end-to-end omnichannel solution
leverages proprietary shopper behavioral data and generative
conversational AI technology to deliver hyper-personalized
experiences at every touchpoint. Impel's fully integrated platform
works seamlessly with all major website, CRM, and DMS platforms. To
date, the company has delivered 15 billion shopper interactions,
influencing more than $4 billion in
Sales and Service revenue across 51 countries. To learn more about
Impel, visit impel.ai.
About ACV
ACV is on a mission to transform the automotive industry by
building the most trusted and efficient digital marketplace and
data solutions for sourcing, selling, and managing used vehicles
with transparency and comprehensive insights that were once
unimaginable. ACV offerings include ACV Auctions, ACV
Transportation, ACV Capital, MAX Digital, True360, and ClearCar.
For more information about ACV, visitwww.acvauto.com
Media Contact
Alexis Cardona, Impel, 1
844-384-6735, alexis@impel.ai, https://impel.ai/
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SOURCE Impel