New capabilities provide better insights across
Amazon Q Business and Amazon Q in QuickSight, enhance cross-app
generative AI experiences, provide more than 50 actions for popular
business applications, and make it easy to automate complex
workflows, enabling employees to get more done, faster
At AWS re:Invent, Amazon Web Services, Inc. (AWS), an
Amazon.com, Inc. company (NASDAQ: AMZN), today announced new
capabilities and continued momentum for Amazon Q Business, the most
capable generative artificial intelligence (AI)-powered assistant
for finding information, gaining insight, and taking action at
work. With today's announcements, Amazon Q Business continues to
innovate with new features and capabilities that help employees get
tedious, time-consuming work done faster.
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- Amazon Q Business, Amazon Q in QuickSight, and generative
AI-powered experiences in third-party applications, such as Asana
and Zoom, can now work from the same canonical index of enterprise
data. This empowers employees to get better insights across all of
their enterprise information and benefit from more personalized
generative AI-powered experiences in third-party applications.
- With more than 50 new actions, like creating a task in Asana or
sending a private message in Teams, across some of today's most
popular third-party applications and a new capability that uses
agents to execute complex workflows, Amazon Q Business will help
employees automate both simple and complex tasks across
applications.
- Asana, GE HealthCare, Kepler, and Zoom are among the customers
and partners taking advantage of these new capabilities to
transform work.
"Amazon Q Business represents a fundamental shift in how
employees work with their data and applications,” said Dilip Kumar,
vice president of Amazon Q Business, AWS. “With today’s
announcements, we are doubling down on some of the features that
Amazon Q Business does best, like helping employees find
information and work more efficiently with their preferred tools,
while also providing a foundation that will make other generative
AI experiences smarter. We are also inventing new ways of working,
estimating that with our new automation capability, anyone can
create these complex process automations in minutes versus the
weeks or months it might have taken. This is only the beginning,
and we cannot wait to see what our customers can accomplish with
these new capabilities.”
Employees at companies of all sizes and across industries face
repetitive, time-consuming work, like sifting through data sources
to find the information they need or making simple updates across
multiple applications, that prevents them from focusing on bigger
priorities. That is why AWS created Amazon Q Business, which is
built from the ground up with security and privacy in mind, using a
company’s existing identities, roles, and access permissions to
personalize interactions with each user. Customers across
industries and of all sizes are using Amazon Q
Business—manufacturing companies are streamlining maintenance, HR
teams are helping employees more easily navigate their benefit
programs, and marketing teams are creating content in a fraction of
the time. Amazon Q Business is also helping employees across Amazon
work more efficiently, including generating more than 100,000
account summaries for the AWS Sales team, and reducing the time
developers spend churning on technical investigations by more than
450,000 hours.
Since becoming generally available, AWS has continued to
innovate to make Amazon Q Business even more useful to employees,
adding support for more data types, enabling customers to embed
Amazon Q Business in applications and websites, and launching the
general availability of Amazon Q Apps, which empowers employees to
create generative AI-powered apps with a prompt to automate
repetitive tasks. With today’s announcements, AWS is further
expanding the ways employees can use Amazon Q Business to get work
done and helping Independent Software Vendors (ISVs) enhance their
own generative AI experiences to provide better experiences to
their end users.
Securely unifying corporate data for a seamless generative AI
experience across applications
The power of Amazon Q is that it unites data sources across a
company to learn everything about what makes that company unique.
This allows Amazon Q to provide contextually relevant answers to
employees by factoring in details like a company’s core concepts,
organization, and structure. To accomplish this, customers connect
Amazon Q to more than 40 enterprise data sources, like Amazon
Simple Storage Service (Amazon S3), Google Drive, and SharePoint,
along with wikis and internal knowledge bases. Amazon Q then
creates an index to serve as a canonical source of content and data
across an organization, keeping the index up-to-date and secure,
while maintaining existing user-level permissions, so data access
is controlled and compliant.
The index today is a valuable part of Amazon Q, and AWS is now
expanding the type of data that can be indexed and how it is used
to power more tailored experiences.
- Unifying insights across Q Business and Q in QuickSight:
Lots of critical business data is stored in databases, data
warehouses, and data lakes. To access this data, employees use
powerful business intelligence (BI) tools like Amazon QuickSight.
Since decisions are rarely made with one kind of data alone,
employees could be much more efficient if they could access this
information along with unstructured data contained in documents,
wikis, emails, and more, all in one place. Amazon Q Business and
Amazon Q in QuickSight can now provide insight and analysis across
all of these sources from either tool, so employees can streamline
their workflows and accelerate decision making. Now employees
working with Amazon Q, regardless of whether it is through a
standalone app, embedded in a website, or through an app created
with Amazon Q Apps, can get answers that include rich visuals,
charts, and graphs from Amazon QuickSight. For example, an employee
can now use Amazon Q to generate a monthly business review update
that combines information from emails and Jira tickets with bar
charts and other rich visuals from QuickSight showing usage
metrics, trends, and outliers, saving hours of time. And, a user
viewing a dashboard in QuickSight can use Amazon Q in QuickSight to
augment their data analysis with content from emails, reports,
wikis, and other unstructured data sources connected to Amazon Q.
Kepler, a global marketing agency that helps customers turn
insights into action, is using Amazon Q in QuickSight to allow its
data analysts and client teams to get quick answers to questions
about their campaigns. Kepler's users can now ask about key
campaign metrics using natural language and augment their
dashboards with contextual information from documents stored in
Amazon Simple Storage Service (Amazon S3) and Google Drive. Kepler
anticipates its teams will achieve a 10X productivity increase
through their use of Amazon Q in QuickSight.
- ISVs can now integrate with the Amazon Q index:
Customers who want to make the most of their Amazon Q index can now
grant ISVs access to enhance their generative AI-powered
experiences with data from multiple applications using a single
application programming interface (API) to access the same index
used by Amazon Q. Now employees can benefit from more powerful,
personalized experiences that bring in more context from the other
applications across their organization. With fine-grained
permissions, customers remain fully in control of their data at all
times and can grant specific ISVs access based on their needs.
Additionally, customers can reduce their security risks by having
AWS manage a single index on their behalf, eliminating the need for
each application to make their own copy. Integrations with the
Amazon Q index are available today through popular business
applications such as Zoom, Asana, Miro, and PagerDuty, with
SmartSheet and others available soon. Asana, a leading enterprise
work management platform, integrates Amazon Q Business and Asana AI
so customers can surface important insights from third-party
applications without leaving Asana. Customers can use Asana AI to
take action on work or get project insights—such as blockers,
risks, and next steps—by leveraging data from Asana and connected
tools like Microsoft Teams, Google Workspace, and Salesforce.
Working in a single, secure work platform, enriched with cross-app
data, allows customers to move faster and work smarter towards
business goals. Zoom will also be offering the Amazon Q index as
part of its custom AI Companion add-on to allow joint customers to
enhance their experience with Zoom's generative AI assistant. With
the custom add-on, during a Zoom Meeting, users can have Zoom AI
Companion transcribe and summarize the meeting while the Amazon Q
index can surface relevant documents from places like Google Docs,
Slack messages, or Outlook emails. Documents are only surfaced to
the users who already have access to them, retaining permissions
already configured. With the Amazon Q index, Zoom AI Companion will
be enhanced to help users be more productive and collaborative
throughout their day.
Amazon Q can do more than ever before to help with
tasks
Employees waste a significant amount of time just trying to get
work done across various different applications and systems. To
streamline workflows, Amazon Q allows employees to take actions,
like creating an issue in Jira or a ticket in Zendesk, within the
enterprise applications they use every day. To help users get more
done, Amazon Q users can now access a library of more than 50
actions, allowing them to perform specific tasks across popular
third-party productivity applications, such as Google Workspace,
Microsoft 365, Smartsheet, and more.
While actions and Amazon Q Apps help employees and teams get
more work done, there is still more room for generative AI to drive
organization-wide productivity by automating complex, recurring
workflows, such as processing invoices, managing customer support
tickets, and onboarding new employees. These workflows are often
time-consuming and inefficient, requiring a lot of manual work for
employees to route things to different teams and make updates
across multiple systems. Many companies try to automate these
tasks, but developing these automations requires access to complex
automation software, which can take weeks or months of time from
experts familiar with these tools to set up. Once deployed, even
small changes like a minor user interface (UI) modification can
break the entire process. To address these challenges, Amazon Q is
introducing a new capability that uses generative AI to automate
complex workflows, empowering anyone to automate tasks across teams
and applications by having a conversation with Amazon Q.
To get started, a user can describe a workflow using natural
language, upload a document detailing a process, or use a browser
plugin to capture a user performing the steps of the workflow.
Then, Amazon Q Business uses a series of advanced agents to create,
edit, and maintain the workflow. The agents are powered by multiple
models, including Amazon Nova, that allow them to break down
workflows into steps, interact with websites, and work across
different systems to complete their tasks. For example, a user
could create a workflow to download a PDF invoice, enter invoice
details into a company’s enterprise resource planning (ERP) system,
and then, upon successful entry and optional approvals, initiate a
payment request through the payment system. Customers can configure
their workflows to run autonomously at set intervals or to be
triggered by specific requests. Amazon Q uses agents to
continuously execute, monitor, and modify the workloads over time,
making them much more resilient to change.
GE HealthCare, a global provider of medical technology,
pharmaceutical diagnostics, and digital solutions, is collaborating
with AWS on generative AI-powered innovations and will explore
using the automation capability for clinical and operational
workflows, such as helping clinicians quickly get up to speed on
their patient’s history, eliminating the time-consuming process of
manually navigating across applications to gather data.
Accessing Amazon Q Business data from Amazon Q in QuickSight,
the cross-app index, and 50 new actions are generally available
today. Accessing Amazon Q in QuickSight data from Amazon Q Business
is in preview. The new automation capability is coming in 2025.
To learn more, visit:
- The AWS Blog for details on today’s announcements: cross-app
index and the 50 new actions and the automation capability.
- The Amazon Q Business page to learn more about the
capabilities.
- The Amazon Q Business customer page to learn how companies are
using Amazon Bedrock.
- The AWS re:Invent page for more details on everything happening
at AWS re:Invent.
About Amazon Web Services
Since 2006, Amazon Web Services has been the world’s most
comprehensive and broadly adopted cloud. AWS has been continually
expanding its services to support virtually any workload, and it
now has more than 240 fully featured services for compute, storage,
databases, networking, analytics, machine learning and artificial
intelligence (AI), Internet of Things (IoT), mobile, security,
hybrid, media, and application development, deployment, and
management from 108 Availability Zones within 34 geographic
regions, with announced plans for 18 more Availability Zones and
six more AWS Regions in Mexico, New Zealand, the Kingdom of Saudi
Arabia, Taiwan, Thailand, and the AWS European Sovereign Cloud.
Millions of customers—including the fastest-growing startups,
largest enterprises, and leading government agencies—trust AWS to
power their infrastructure, become more agile, and lower costs. To
learn more about AWS, visit aws.amazon.com.
About Amazon
Amazon is guided by four principles: customer obsession rather
than competitor focus, passion for invention, commitment to
operational excellence, and long-term thinking. Amazon strives to
be Earth’s Most Customer-Centric Company, Earth’s Best Employer,
and Earth’s Safest Place to Work. Customer reviews, 1-Click
shopping, personalized recommendations, Prime, Fulfillment by
Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire
tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology,
Amazon Studios, and The Climate Pledge are some of the things
pioneered by Amazon. For more information, visit amazon.com/about
and follow @AmazonNews.
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