PARAMUS, N.J., March 16, 2015 /PRNewswire/ -- NICE Systems
(NASDAQ: NICE) is helping organizations create perfect customer
experiences by sharing its expertise at an upcoming series of
executive events taking place throughout the U.S. from March 18 to April 15.
During these interactive sessions, participants will hear about
how consumer behaviors and expectations have shifted in recent
years and how, as a result, customer service and customer
experience management have evolved beyond just listening to
customers, collecting surveys and mapping customer journeys. They
will learn how to create perfect experiences by knowing their
customers, acting in real time, and ensuring that their employees
are fully engaged.
"NICE has seen its customers make tremendous strides within each
independent service channel," said Matthew
Storm, Director of Innovation and Solutions, NICE. "But
now is the time to perfect the entire customer experience by
looking into the customer's overall journey and discussing new
methods to make an impact across every touch point."
Facilitated in a roundtable-style format, the sessions will take
each touch point of the customer's journey and analyze the impact
of a more well-rounded approach, focusing on how to deliver value
across the whole customer program.
Discussions will focus on how to effectively implement the
following best practices:
- Gathering the voice of the customer at the critical listening
posts throughout your organization
- Providing a continuous view of all customer actions and intents
across the different service channels
- Predicting in real-time the reason behind each contact and
suggesting a best course of response
Participants will have the opportunity to collaborate with peers
and industry experts, and will walk away with real-time best
practices for their own organization.
For more information and to register for an event near
you, click here.
March
18
|
New York
City
|
21 Club –
dinner
|
March
19
|
Washington,
D.C.
|
1789 Restaurant –
dinner
|
March
24
|
Atlanta
|
Fox Theatre –
breakfast
|
March
25
|
Denver
|
Elways –
dinner
|
April
8
|
Phoenix
|
Wrigley Mansion –
breakfast
|
April
9
|
Dallas
|
Dallas Addison
Marriott – breakfast
|
April
14
|
San
Francisco
|
Michael Mina –
dinner
|
April
15
|
Chicago
|
The Gage –
dinner
|
About NICE Systems
NICE Systems (NASDAQ: NICE) is the
worldwide leading provider of software solutions that enable
organizations to take the next best action in order to improve
customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE's solutions
empower organizations to capture, analyze, and apply, in real time,
insights from both structured and unstructured Big Data. This data
comes from multiple sources, including phone calls, mobile apps,
emails, chat, social media, video, and transactions. NICE solutions
are used by over 25,000 organizations in more than 150 countries,
including over 80 of the Fortune 100 companies. www.nice.com.
Corporate Media Contact
Erik
Snider, +1 877 245 7448, erik.snider@nice.com
Investors
Marty Cohen, +1 212 574 3635,
ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press
release contains forward-looking statements as that term is defined
in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Storm,
are based on the current beliefs, expectations and assumptions of
the management of NICE-Systems Ltd. (the Company). In some cases,
such forward-looking statements can be identified by terms such as
believe, expect, may, will, intend, project, plan, estimate or
similar words. Forward-looking statements are subject to a number
of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of the
global economic environment on the Company's customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company's Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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SOURCE NICE Systems