RA'ANANA, Israel, May 7, 2015 /PRNewswire/ -- NICE Systems
(NASDAQ: NICE) today announced that it is enabling its
Real-Time offering in the cloud, with NICE Real-Time Activity
Monitoring (RTAM) being the first solution to migrate to this
platform. The cloud-based solution will support improved
scalability and performance across contact center and back office
operations, and will enable organizations to streamline IT
processes, lowering costs and simplifying installment.
The latest version of RTAM also supports data input from a much
larger number of agent desktops. The new infrastructure will help
large-scale operations boost customer service.
NICE RTAM helps identify time-saving opportunities by uncovering
process bottlenecks and inefficiencies in agent desktop activities.
With these insights, certain processes can be automated to reduce
handle time and eliminate mistakes, and managers can also identify
top performing employees and replicate their actions as team best
practices.
The new release of NICE RTAM is part of a broad set of enhanced
capabilities for NICE's real-time suite of solutions. This
includes:
- Enhanced security and user authentication across the
platform
- Improved monitoring and alarming for NICE Robotic
Automation
- Better connectivity using a new Chrome connector for the latest
API
- Out-of-the-box callout templates for quicker time to value
Miki Migdal, President, NICE
Enterprise Product Group
"We expect that our cloud-based
RTAM offering will meet the growing market demand for SaaS and
hosted technologies. NICE is committed to delivering best-in-class
solutions and services, while giving our customers a range of
deployment options that improve flexibility, scalability, and
cost-effectiveness. With the current set of enhancements to our
real-time suite of solutions, organizations will be in a better
position to create the perfect experience for their customers by
optimizing all of the processes that take place in the 'background'
of every interaction and ensuring that employees are engaged and
ready for every interaction."
NICE executives will demonstrate the Real-Time Activity
Monitoring solution at Interactions 2015, June 1-4, in San
Antonio, Texas. For more information on the conference,
please visit www.nice.com/interactions
Additional Resources:
More about RTAM:
https://www.youtube.com/watch?v=jABO077PofI
Customer success story:
https://www.youtube.com/watch?v=RWPtktEqvqc
About NICE Systems
NICE Systems (NASDAQ: NICE) is the
worldwide leading provider of software solutions that enable
organizations to take the next best action in order to improve
customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE's solutions
empower organizations to capture, analyze, and apply, in real time,
insights from both structured and unstructured Big Data. This data
comes from multiple sources, including phone calls, mobile apps,
emails, chat, social media, video, and transactions. NICE solutions
are used by over 25,000 organizations in more than 150 countries,
including over 80 of the Fortune 100 companies. www.nice.com.
Corporate Media Contact
Erik
Snider, +1 877 245 7448, erik.snider@nice.com
Investors
Marty Cohen, +1 212 574 3635,
ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press
release contains forward-looking statements as that term is defined
in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Migdal,
are based on the current beliefs, expectations and assumptions of
the management of NICE-Systems Ltd. (the Company). In some cases,
such forward-looking statements can be identified by terms such as
believe, expect, may, will, intend, project, plan, estimate or
similar words. Forward-looking statements are subject to a number
of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of the
global economic environment on the Company's customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company's Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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SOURCE NICE Systems