Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends across...
01 Mars 2017 - 1:00PM
Business Wire
The enhanced RTA solution uses NICE’s automatic
enrollment to swiftly authenticate customers during self-service
Interactive Voice Response calls as well as interactions with a
service representative
NICE (Nasdaq:NICE) today announced that organizations can
now verify their customers’ identity within seconds regardless of
whether they speak with an agent or an Interactive Voice Response
(IVR) system, thanks to the company’s launch of its holistic
voice-based authentication solution. NICE’s award winning Real-Time
Authentication (RTA) solution has been enhanced to seamlessly
create and utilize one voice print for each customer to deliver
quick and efficient customer service across all voice channels,
with no customer effort required.
This Smart News Release features multimedia.
View the full release here:
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NICE RTA requires no customer effort,
promotes higher enrollment, and delivers quicker issue resolution,
over the customer’s channel of choice (IVR, mobile or live agent).
Organizations can contain more calls in self-service, maximize
contact center resources and achieve huge cost savings.
The NICE solution offers a unique, single platform for passively
enrolling customers based on historical recordings. This promotes a
higher rate of enrollment and greater customer satisfaction as
customers’ issues can be resolved on their channel of choice,
whether this be IVR or live agent. This also allows organizations
to maximize the contact center’s resources and achieve a quick
return on investment as they can begin authenticating customers and
contain more calls in self-service channels from day one.
With the NICE RTA solution, callers’ issues are resolved within
the natural flow of conversation, without having to answer pesky
questions, like “What’s the name of your first grade teacher?”
Authentication takes no longer than 15 seconds during live agent
calls and 3-5 seconds in IVR.
Dan Miller, Lead Analyst, Opus Research:“Organizations
are realizing the tremendous added value of voice biometrics
solutions for authentication and fraud loss reduction. Yet, the
main barrier to adoption is the limited enrollment rates in the IVR
channel due to the complexity of the enrollment process. With its
new offering, NICE addresses this issue, and we expect it to be a
key driver for accelerated global growth and wider implementation
of large-scale voice authentication systems. As a leader in this
market, NICE is well-positioned to steer this important shift.”
Miki Migdal, president of the NICE Enterprise Product
Group:“NICE’s latest RTA solution offers a breakthrough in
authentication technology, which is helping organizations reinvent
customer service. NICE is the first to offer a unified voice
biometrics system for all voice channels, including passive
enrollment for IVR interactions, which ensures that customers can
resolve their issues via self-service channels, with zero effort
needed. At the same time, the solution continues to address the
operational needs of contact centers to reduce call volume and
handle times, while delivering a quick return on investment.”
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20170301005770/en/
NICECorporate Media ContactErik Snider, +1 551 256
5274erik.snider@nice.comorInvestorsMarty Cohen, +1 551 256
5354ir@nice.com, ETorYisca Erez +972 9 775 3798ir@nice.com, CET
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