NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Lead...
05 Avril 2017 - 1:00PM
Business Wire
More than 100 former Avaya customers have
already moved to NICE inContact – the only unified and
enterprise-grade cloud contact center offering combining
omnichannel routing, workforce optimization and analytics
NICE (Nasdaq:NICE) and its company, inContact, the
leading provider of cloud contact center software, today announced
the creation of Fast Track, a set of migration packages designed
specifically to assist Avaya customers transition from their legacy
system to a reliable, modern contact center.
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View the full release here:
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The new migration packages provide organizations an efficient
and seamless migration from an old, outdated contact center system
to an integrated, analytics-based experience center in the cloud.
This experience center features the integration of industry-leading
inContact omnichannel routing with NICE advanced analytics and its
entire suite of customer engagement solutions, including workforce
optimization (WFO).
In addition, former Avaya customers enjoy working with a
financially stable partner with significant R&D resources that
is delivering the innovation necessary to ensure their success for
the long-run.
Please click here for more specifics and details on how NICE
inContact is alleviating industry uncertainty surrounding Avaya’s
bankruptcy with the Fast Track migration packages.
Replacing an on-premises or hosted solution with another similar
solution, leaves organizations with a system which may be outdated
by the time it’s completed. Fast Track is the best way to migrate
from premises-based systems to the leading cloud contact center
platform – that elastically scales to meet the needs of large
businesses and scales down to efficiently serve small-to-medium
businesses. Customers moving to inContact from Avaya will benefit
from:
- A true all-in-one, unified solution
spanning Omnichannel Routing, Workforce Optimization and Analytics,
combined with complete network connectivity
- Cloud flexibility to quickly scale
services as needed, including the ability to turn up remote agents
on demand
- A usage-based billing model which
enables companies to leverage the advantages of an operating
expense (OpEx) over a capital expense (CapEx)
- Hybrid integration and migration
options which provide the ability to keep some on-premises
components, and seamlessly migrate to inContact, without costly
service interruptions
- Peace of mind through greater
reliability and risk reduction through hot failover across all
sites plus industry leading SLAs for cloud contact center
applications and voice
More than 100 former Avaya customers have moved to inContact,
with over 50 in 2016 alone. Included among these are well-known
brands such as Orvis and Carlson Rezidor Hotel Group which
transitioned from Avaya and went live on inContact in less than 60
days.
“We are seeing tremendous interest from Avaya customers as they
look beyond simply replacing their current system with another
on-premises solution and making a permanent switch to the cloud,”
noted Paul Jarman, inContact CEO. “The flexible and scalable nature
of the NICE inContact cloud solution will help these organizations
navigate the constantly evolving landscape of customer service by
moving forward and avoid repeating past mistakes of premises-based
platform limitations.”
NICE inContact offers teams of dedicated enterprise services
professionals to design a “Fast Track” migration package with the
unique needs of Avaya customers in mind. NICE inContact ensures an
efficient, timely transition to a best-in-class, unified cloud
solution, with minimal impact to business operations with:
- Project management – A dedicated
project manager will create a project plan for the inContact
migration and ensure that milestones are achieved to meet a
pre-determined implementation schedule.
- Implementation Management – A
dedicated implementation manager collects and understands the
customer’s detailed business requirements, documents the
requirements to serve as the basis for the implemented design and
then works to test and adjust the configured design. After go-live,
the implementation manager provides continued support and
follow-up.
- Onboarding – A dedicated
onboarding manager focused on achieving set objectives and success
metrics throughout the engagement, builds on the knowledge provided
by our education team to ensure continual proficiency during
real-world use, and works with managers, supervisors and
administrators every step of the way during the initial use of
inContact technology.
- Training – We offer flexible
training options to meet the schedule, travel availability and
learning style, including live and virtual classrooms or eLearning
through inContact University.
- Investment Protection – Continue
to use existing NICE Workforce Optimization products and seamlessly
integrate with inContact omnichannel routing and open cloud
platform.
Forward-looking customer service organizations are recognizing
how the cloud can turn the customer experience into a competitive
advantage, by moving to a purpose-built and unified suite of
solutions designed to help organizations achieve their business
goals with greater ease and reliability.
About NICE inContact
NICE (Nasdaq:NICE) is the worldwide leading provider of both
cloud and on-premises enterprise software solutions, helping
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. For more about
NICE, visit www.nice.com.
inContact, a NICE business, is the cloud contact center software
leader, with the most complete, easiest and most reliable solution
to help organizations achieve their customer experience goals.
Recognized as a market leader by Gartner, IDC, Frost &
Sullivan, Ovum and DMG, inContact continuously innovates in the
cloud and is the only provider to offer a complete solution that
includes the customer interaction cloud, an expert service model
and the broadest partner ecosystem. To learn more about inContact,
visit www.incontact.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Jarman, are based on the current expectations of the management
of NICE Ltd. (the Company) only, and are subject to a number of
risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base
(particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements;
decline in demand for the Company's products; inability to timely
develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution
arrangements. For a more detailed description of the risk factors
and uncertainties affecting the Company, refer to the Company's
reports filed from time to time with the Securities and Exchange
Commission, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20170405005576/en/
NICE Corporate Media Contact:Erik Snider, +1 551 256
5274Erik.snider@nice.comorinContact Media Contact:Gavin
Gustafson, +1-801-320-3323
(MT)gavin.gustafson@incontact.comorNICE
Ltd.Investors:Marty Cohen, +1-551-256-5354
(ET)ir@nice.comorYisca Erez, +972-9-775-3798 (CET)ir@nice.com
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