NICE Wins Two 2017 Stevie Awards for Customer Service Excellence
06 Avril 2017 - 1:00PM
Business Wire
NICE Customer Journey and Voice of the Customer
solutions were recognized for their analytics-driven contributions
to the customer experience
NICE (Nasdaq:NICE) today announced it is the recipient of
two Stevie® Awards, which were presented at the 11th annual Stevie
Awards for Sales & Customer Service gala. The NICE Total Voice
of the Customer (TVOC) solution won the Silver Stevie Award in the
“Contact Center Solution” category, while NICE Customer Journey
Optimization (CJO) was awarded Bronze in the “Business Intelligence
Solution” category.
NICE TVOC captures customer feedback from multiple interaction
channels, surveys, chat transcripts, call recordings, Twitter
feeds, and more. With multichannel speech and text analytics,
presented in a single platform, the solution breaks down silos and
provides a unified understanding of the voice of the customer, how
to engage them, and what would contribute to long-term loyalty and
advocacy. Integrated with other NICE technologies, TVOC can issue
real-time alerts regarding customer experience issues, drive
optimal decision-making and employee coaching, and promote process
improvements across the enterprise.
The NICE CJO solution leads the way in marrying customer journey
mapping to deep analytical capabilities, empowering brands to
understand why different customers behave differently at multiple
touchpoints, which journeys are most common, which processes
generate customer frustration and churn, and where opportunities
exist to engender further loyalty. NICE CJO is the only
comprehensive offering in the marketplace that combines customer
identity resolution, customer journey visualization, integrated
business intelligence capabilities, functional and flexible
dashboards, trend analysis, and scalability. This ensures brands
deploy effective self-service mechanisms, optimize digital
containment, and generate the strongest possible ROI from their
customer journey technology investment.
The Stevie Awards for Sales & Customer Service are the
world’s top honors for customer service, contact center, business
development, and sales professionals. The Stevie Awards organizes
several of the world’s leading business awards programs including
the prestigious American Business AwardsSM and International
Business AwardsSM.
Michael Gallagher, president and founder of the Stevie
Awards“Entries to the Stevie Awards for Sales & Customer
Service continue to grow every year, further validating the
essential role good customer service plays in business success. We
congratulate NICE for standing out in two of our New Product and
Service categories, demonstrating the company’s commitment to
excellence and innovation, and its ongoing contribution to the
customer service industry.”
Miki Migdal, president of the NICE Enterprise Product
Group“We’re very proud that NICE was selected out of more than
2,300 nominations to receive two Stevie Awards. NICE is constantly
innovating and developing new solutions to help organizations
reinvent customer service. The recognition we’ve received further
positions NICE among the movers and shakers in the market, and
reinforces our commitment to technology leadership.”
About NICENICE (Nasdaq: NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analysis of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud, and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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NICECorporate Media ContactErik Snider, +1 551 256
5274erik.snider@nice.comorInvestorsMarty Cohen, +1 551 256
5354, ETir@nice.comYisca Erez, +972 9 775 3798, ,
CETir@nice.com
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