NICE Provides the First Voice-Based Authentication Solution at a Domestic Bank in Indonesia
02 Octobre 2017 - 1:00PM
Business Wire
Permata Bank is adopting NICE Real-Time
Authentication in order to improve the customer experience as well
as boost efficiency and security
NICE (Nasdaq:NICE) today announced that, with the
implementation of NICE Real-Time Authentication, Permata Bank is
the first domestic bank in Indonesia to introduce voice biometrics
as part of its customer authentication protocol. NICE Real-Time
Authentication (RTA), together with its process automation
solution, will allow the financial institution to conduct secure
and seamless voice authentication, improving customer service.
Permata Bank is a veteran NICE customer, already benefiting from
its Quality and Workforce Management solutions, as well as
real-time back office applications. More recently, the bank sought
new ways to improve fraud prevention and increase the efficiency of
its contact center, turning to NICE to address these
challenges.
NICE’s award winning Real-Time Authentication (RTA) solution
creates and utilizes one voice print for each caller to deliver
quick and efficient customer service across all voice channels,
with no customer effort required. Authentication takes place within
the first few seconds of the call, and customers’ issues are
resolved during the natural flow of conversation, without them
having to answer so many pesky security questions. This automated,
rapid and transparent process will help Permata Bank deliver better
service while improving the accuracy of its fraud prevention
program.
Bianto Surodjo, Director of Consumer Banking at Permata
Bank:“Permata Bank’s introduction of voice biometrics in the
local banking industry positions us as a leader in financial
services innovation throughout Indonesia. This is largely thanks to
NICE’s unique Fluent engine capability, which provides omnichannel
authentication with a single voiceprint, which is a major advantage
over competing solutions in the market.”
Darren Rushworth, president of NICE APAC:“We are excited
to help Permata Bank become the first domestic bank in Indonesia to
adopt voice biometrics technology in order to improve its service
levels and cement its place as a market leader. Providing accurate
and quick voice authentication, which is so crucial to all retail
banking activities, is part of NICE’s mission to reinvent customer
service while ensuring absolute data security.”
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein, I
ncluding but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20171002005601/en/
NICECorporate Media ContactIlana Hart,
+972-9-775-3818ilana.hart@nice.comorInvestorsMarty Cohen, +1
551 256 5354ir@nice.com, ETorYisca Erez +972 9 775 3798ir@nice.com,
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