EPIC Connections Joins NICE inContact DEVone Program to Provide Performance Improvement Services to Contact Centers
30 Novembre 2017 - 1:00PM
Business Wire
EPIC Connections Provides RapidCheck Assessment
to Extend CXone Workforce Optimization for CXone Users
NICE inContact (Nasdaq:NICE) today announced that EPIC
Connections, a global professional services company, has joined the
DEVone developer program and provides technology utilization and
performance improvement services to contact centers on CXexchange,
the most extensive technology ecosystem currently available in the
customer experience market. Products available on the CXexchange
marketplace are designed to integrate with NICE inContact CXone™,
the world’s No. 1 cloud customer experience platform.
Complementing NICE inContact CXone, EPIC Connections provides
RapidCheck Assessment, implementation, and optimization services to
help contact centers craft technology roadmaps, seamlessly deploy
NICE inContact solutions, and enhance ROI on technology
investments. EPIC is helping NICE inContact customers of all sizes
build and execute comprehensive technology transformations by
adding workforce- and operations-focused services to their NICE
inContact solutions.
NICE inContact CXone empowers organizations to provide
exceptional customer experiences by acting smarter and responding
faster to ever-changing consumer expectations. To meet the needs of
organizations of all sizes, CXone combines best-in-class
Omnichannel Routing, Workforce Optimization, Analytics, Automation
and Artificial Intelligence—all on an Open Cloud Foundation.
NICE inContact customers can use EPIC Connections enhancements
to CXone to assess the current state of the contact center against
industry benchmarks, and review best practices to enhance contact
center performance.
- RapidCheck Assessment: Benchmark
objectives and build a strategic roadmap that aligns capability
gaps with inContact technologies as well as processes for
operational excellence and workforce management solutions
- Implementation Services:
Seamlessly deploy inContact applications, ensuring tight
integration, testing, calibration, functionality, and team
training
- Optimization Services: Evaluate
your inContact solution output and use data-driven optimization
services to drive contact center KPI performance and higher
ROI
“EPIC is excited to deepen our partnership with NICE inContact.
As part of CXexchange, we look forward to serving additional
customers, helping them perform a complete technology, workforce,
and process transformation,” said Bill Pieper, President of EPIC
Connections.
DEVone offers partners broad tools and resources to enable them
to create new applications on CXone, including extensive
documentation and support, and access to an online developer
community. Companies interested in how EPIC Connections works with
CXone can visit CXexchange to learn more and read reviews.
CXexchange is a centralized, state-of-the-art marketplace for
developers to market and sell their CXone-based applications.
“With steady demand and change driven by customer expectations,
managers can benefit from assessment and consulting tools that
identify ways to fine tune and optimize contact center operations,”
said Paul Jarman, CEO of NICE inContact. “We welcome EPIC
Connections as a DEVone partner.”
About NICE inContactNICE (Nasdaq:NICE) is the worldwide
leading provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
NICE inContact is the cloud contact center software leader, with
the most complete, easiest and most reliable solution to help
organizations achieve their customer experience goals. Recognized
as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and
DMG, inContact continuously innovates in the cloud and is the only
provider to offer a complete solution that includes NICE inContact
CXone cloud, an expert service model and the broadest partner
ecosystem. www.niceincontact.com
ABOUT EPIC CONNECTIONSEPIC Connections is a global
customer engagement and contact center consulting company. Fortune
500 companies, small businesses and government entities around the
world turn to EPIC Connections when conventional approaches are not
enough to activate change and achieve results. Privately-held since
2003, EPIC Connections is a leading contact center professional
services firm that delivers process improvement, performance
management and technology services to organizations seeking to
transform operations, increase agent productivity and realize
significant savings through decisive action. EPIC’s senior
professionals are experienced contact center industry veterans who
draw upon the firm’s operations background to help leaders turn
change into a strategic business asset and unlock value at every
stage. With EPIC Connections as your transformation partner, you’ll
be ensured of a great result for you, your contact center and your
company. www.epicconnections.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20171130005076/en/
NICE inContact Media ContactCheryl Andrus, +1 801 320
3646cheryl.andrus@incontact.comorInvestorsMarty Cohen, +1
551 256 5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.comorEPIC Connections Contact:Bill Pieper,
402-884-4700 ext. 201bpieper@epicconnections.com
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