SmartAction Joins NICE inContact DEVone Program to Provide AI-Powered Intelligent Self-Service to Contact Centers on CXexchan...
04 Décembre 2017 - 1:00PM
Business Wire
SmartAction Offers Conversational Self-Service
Platform for CXone Users
NICE inContact (Nasdaq:NICE) today announced that SmartAction, a
customer service automation company, has joined the DEVone
developer program and provides artificial intelligence-powered
self-service solutions on CXexchange, the most extensive technology
ecosystem currently available in the customer experience market.
Products available on the CXexchange marketplace are designed to
integrate with NICE inContact CXone™, the world’s #1 cloud customer
experience platform.
SmartAction’s AI-Powered Intelligent Self-Service extends CXone
by allowing clients to efficiently automate customer service
engagements in any channel – voice, text, chat, and social media -
on one platform.
NICE inContact CXone empowers organizations to provide an
exceptional customer experience by acting smarter and responding
faster to ever-changing consumer expectations. To meet the needs of
organizations of all sizes, CXone combines best-in-class
Omnichannel Routing, Workforce Optimization, Analytics, Automation
and Artificial Intelligence—all on an Open Cloud Foundation.
NICE inContact customers will benefit from automating
self-service interactions by:
- Automating conversations never thought
possible and turning complex processes into effortless self-service
experiences
- Reducing costs by up to 60% over live
agents and reducing call handle times up to 45%
- Orchestrating amazing customer
experiences in every channel – voice, text, chat, social, and
mobile
“SmartAction is excited for this partnership with NICE inContact
and being part of CXexchange,” said Tom Lewis, CEO for SmartAction.
“Our technology integrated with CXone helps brands offer great
self-service experiences to their customers while simultaneously
improving their bottom lines.”
DEVone offers partners broad tools and resources to enable them
to create new applications on CXone, including extensive
documentation and support, and access to an online developer
community. Companies interested in how SmartAction works with CXone
can visit CXexchange to learn more about the application and read
reviews. CXexchange is a centralized, state-of-the-art marketplace
for developers to market and sell their CXone-based
applications.
“Artificial intelligence can power more conversational
self-service interactions in the contact center,” said Paul Jarman,
CEO of NICE inContact. “Enhancing CXone’s AI-capabilities provides
NICE inContact users with a seamless opportunity to reduce customer
effort automate self-service interactions. We welcome SmartAction
as part of the CXexchange marketplace.”
About NICE inContact
NICE inContact is the cloud contact center software leader, with
the world’s #1 cloud customer experience platform. NICE inContact
CXone™ combines best-in-class Omnichannel Routing, Workforce
Optimization, Analytics, Automation and Artificial Intelligence on
an Open Cloud Foundation. NICE inContact’s solution empowers
organizations to provide exceptional customer experiences by acting
smarter and responding faster to consumer expectations. NICE
inContact’s DEVone developer program is the industry’s largest
partner ecosystem, providing applications from partner companies on
the CXexchange marketplace that are designed to integrate with
CXone.
NICE inContact is recognized as a market leader by Gartner, IDC,
Frost & Sullivan, Ovum and DMG, and is part of NICE, the
leading provider of cloud and on-premises enterprise software,
serving customers in more than 25,000 organizations and 150
countries, including over 85 of the Fortune 100 companies.
www.niceincontact.com
About SmartAction
SmartAction is transforming customer self-service with
Artificial Intelligence. The company works with businesses to
create an environment where intelligent virtual agents are handling
complex customer requests in every medium – voice, text, chat, and
social media. SmartAction’s state-of-the-art technology and
industry-leading expertise is fundamentally improving the way
customers communicate with the brands they love. SmartAction was
recognized by Deloitte as a Tech Fast 500 recipient in 2016 and
Gartner “Cool Vendor” 2017. To learn more, visit
SmartAction.ai.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Jarman, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20171204005262/en/
NICE inContact Media ContactCheryl Andrus, +1 801 320
3646cheryl.andrus@niceincontact.comorInvestorsMarty Cohen,
+1 551 256 5354, ETir@nice.comorYisca Erez, +972 9 775 3798,
CETir@nice.com
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