JeffCom will deploy Next Generation 9-1-1-ready
NICE solutions for multimedia recording, incident reconstruction
and quality assurance to ensure excellent service and public safety
for fourth largest County in Colorado
Please replace the release with the following corrected version
due to multiple revisions.
The corrected release reads:
JEFFERSON COUNTY, COLORADO SELECTS NICE
INFORM FOR NEW CONSOLIDATED 9-1-1 CENTER MERGING EIGHT REGIONAL
CENTERS
JeffCom will deploy Next Generation 9-1-1-ready
NICE solutions for multimedia recording, incident reconstruction
and quality assurance to ensure excellent service and public safety
for fourth largest County in Colorado
NICE (Nasdaq: NICE) announced today that the
Jefferson County Consolidated Communications Center Authority
(JeffCom) will be deploying the full suite of NICE Inform
communications recording and incident intelligence solutions to
ensure the highest levels of service and public safety for
residents of Jefferson County, Colorado.
The center, which will phase in during early 2018, merges eight
regional Public Safety Answering Points (Arvada Fire, Arvada
Police, Evergreen Fire, Golden Police, Jefferson County
Sheriff, Lakewood Police, West Metro Fire and Wheat Ridge Police)
into a single consolidated 9-1-1 center to better serve the
citizens of Jefferson County. The 24/7/365 consolidated center will
be the primary call-taking point for all of Jefferson County and
will provide dispatch services for an additional fourteen police
and fire agencies. Known as ‘The Gateway to the Rocky Mountains,’
Jefferson County covers a 774-square mile area and is the fourth
most populous county in Colorado, with over 600,000 residents.
“NICE has enjoyed a very solid reputation with our various
County agencies, even prior to our regionalization initiative, so
it only made sense to bring NICE to the table,” said Jeff Streeter,
Executive Director, JeffCom.
“The JeffCom consolidated center is a vital link between the
citizens of Jefferson County and our emergency responders,”
Streeter added. “We have an obligation to the community we serve,
and also to our first responders, to provide quality of life and
safety. Our goal is to provide excellence in customer service using
technology and resources. We’re committed to ensuring excellence in
every aspect of what we do, and NICE is helping us achieve this
goal.”
“We applaud everyone at JeffCom for the work they’re doing to
improve service and safety for the citizens and first responders of
Jefferson County,” said Chris Wooten, Executive Vice President,
NICE. “We look forward to supporting JeffCom in this mission, as we
have for thousands of other emergency communications centers around
the globe.”
JeffCom and NICE Inform: Ensuring Excellent Service
JeffCom will be the frontline for handling all county-wide
emergency calls when the consolidated center goes live in early
2018. JeffCom will rely on NICE’s Quality Assurance (QA) solution,
NICE Inform Evaluator, to ensure the highest levels of service.
NICE Inform Evaluator combines automated, rules-based QA call
selection with a form builder for creating customized evaluation
forms to review and score telecommunicator calls. Results of
evaluations are automatically tabulated and can be used to identify
coaching and training gaps, while also improving feedback and
employee retention. With the addition of NICE Screen Recording,
JeffCom supervisors will be able to hear what was said and also see
what was happening on telecommunicators’ workstations as they
processed calls.
JeffCom supervisors can also reduce the emergency dispatch case
review process by fifty percent by taking advantage of NICE
Inform’s seamless integration to Priority Dispatch’s AQUA
Evolution® (which enables convenient playback and review of audio
recordings directly within the AQUA interface).
As the eight agencies merge into one consolidated center,
JeffCom will also need to process large volumes of audio
reproduction requests for district attorneys, detectives, media and
private citizens. NICE Inform will streamline this
process as well by providing a complete, true record of incidents,
which can be securely and easily shared.
JeffCom and NICE Inform: Ready for Today and What’s
Next
The NICE solutions anchor on other JeffCom technology
investments to create an IP-based, fully interoperable and
NG9-1-1-ready public safety environment. NICE Inform is fully
compatible with JeffCom’s Motorola and Harris P25 IP radio systems,
as well as JeffCom’s Airbus DS VESTA® 9-1-1 system (which
supports VoIP, and future Text-to-911 and NG9-1-1 communications).
NICE has certified integrations with all of these future-ready
communications platforms.
Streeter further stated: “Text-to-911 is one of our near-term
goals. We’re definitely going to be moving into Next-Gen once we’ve
completed our transition to a consolidated center. Our NICE
solutions have set us up nicely for that.”
About The Jefferson County Consolidated Communications Center
Authority (JeffCom)
The Jefferson County Consolidated Communications Center
Authority (JeffCom) is the centralized 9-1-1 communications center
for Jefferson County, Colorado. The center, which will go live in
early 2018, merges eight Public Safety Answering Points (PSAPs)
into one consolidated communications center to better serve the
citizens of Jefferson County. The center also contracts to provide
dispatch services for fourteen other police and fire agencies
within Jefferson County. As the ‘Gateway to the Rocky Mountains,’
Jefferson County, Colorado, is one of the 64
counties in Colorado. With a population of approximately
600,000, it is the fourth-most populous county in Colorado.
According to the U.S. Census Bureau, the county has a total
area of 774 square miles. More info at: http://jeffcom911.org/.
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Wooten, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20171212005424/en/
NICECorporate MediaChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354ir@nice.com, ETorYisca Erez, +972 9 775
3798ir@nice.com, CET
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