NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution
10 Janvier 2018 - 12:30PM
Business Wire
NICE inContact earns highest scores for
technology capabilities and execution, validating the company’s
strength and position in the market
NICE inContact, a NICE (Nasdaq:NICE) business today announced
that Ovum, a leading research firm, has identified the company as a
market leader in its 2017-18 Ovum Decision Matrix for Selecting a
Multichannel Cloud Contact Center Solution, earning top scores for
its technology capabilities and being highly regarded by customers
for execution. NICE inContact was recognized by Ovum for its strong
reseller and partner base, large installed base of cloud contact
center customers, and high growth for cloud solutions.
Leaders in the Ovum Decision Matrix are chosen for strong
technology capabilities, proven market share and consistently
growing revenue streams. NICE inContact was ranked as a market
leader, receiving high and consistent ratings from customers in the
area of execution. Specifically, the company earned the overall
highest scores in each category – 9.4 for execution and 8.8 in the
technology capabilities category – compared to other cloud contact
center solutions.
“Ovum’s Decision Matrix continues to recognize leaders and
innovators, giving businesses the insights they need to decide
which cloud contact center solutions will help them deliver
exceptional, cost-effective customer experiences,” said Paul
Jarman, CEO at NICE inContact. “We are honored to once again be
recognized by Ovum as a leader in this fast-paced market, as we
remain steadfast in helping customers drive better experiences and
ROI.”
Ovum cited that the merging of NICE and inContact’s strengths
for the launch of the CXone platform in July 2017, “marks the first
time a single industry vendor has offered a cloud contact center
platform as well as a full range of WFO applications and analytics
packages, with the ability to offer a truly seamless integrated
environment for cloud contact center operations.” NICE inContact
CXone is a fully integrated and open cloud contact center platform
that enables customer service teams to respond faster and act
smarter, delivering a smooth omnichannel customer experience.
Further validating NICE inContact’s technology and execution
prowess, Ovum comments that, “the company's products meet or exceed
the technology averages in virtually every area, including solution
breadth and depth, capabilities, core platform, multichannel,
vendor strategy, administration and monitoring, and security.” NICE
inContact’s customers also rated its cloud contact center solutions
highly across all execution categories.
The Ovum report summarizes that the penetration of cloud contact
center solutions is growing rapidly, as companies look to better
engage customers with new solutions, or replace existing
on-premises contact center solutions. The report compares and
provides insights on strengths of various products, helping
businesses navigate the broad array of cloud solutions available on
the market. Businesses looking to deliver excellent, cost-effective
customer service across all channels should use the Ovum Decision
Matrix as a trusted and impartial resource to identify the
technology solution which will best meet their contact center
needs.
To download a copy of the report, click here.
For more information on NICE inContact, please visit:
www.niceincontact.com.
About NICE inContact
NICE (Nasdaq:NICE) is the worldwide leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
NICE inContact is the cloud contact center software leader, with
the most complete, easiest and most reliable solution to help
organizations achieve their customer experience goals. Recognized
as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and
DMG, inContact continuously innovates in the cloud and is the only
provider to offer a complete solution that includes NICE inContact
CXone cloud, an expert service model and the broadest partner
ecosystem. www.niceincontact.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Jarman, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20180110005307/en/
Corporate MediaNICE inContactCheryl Andrus, +1
801-320-3646cheryl.andrus@niceincontact.comorInvestorsMarty
Cohen, +1 551-256-5354ir@nice.com, ETorYisca Erez, +972 9 775
3798ir@nice.com, CET
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