NICE Named a 2018 Stevie Award Winner for Innovation in Robotic Process Automation
12 Mars 2018 - 11:30AM
Business Wire
NICE solution wins for uniquely integrating
process automation with artificial intelligence
NICE (Nasdaq: NICE) today announced that it received the
award for Innovation in Customer Service at the 12th annual Stevie®
Awards for Sales & Customer Service. The award recognizes NICE
Robotic Automation for breaking new ground with a unique
integration of process automation and artificial intelligence
technologies.
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the full release here:
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The Stevie Awards for Sales & Customer Service, among the
world's premier business awards, recognize the achievements of
customer service, business development and sales professionals.
More than 2,500 nominations from organizations of all sizes and in
virtually every industry were evaluated this year by more than 150
professionals worldwide, in seven specialized judging committees.
Winners were announced at a gala banquet at Caesars Palace in Las
Vegas, Nevada, on February 23rd.
The versatile, scalable NICE Robotic Automation solution drives
rapid cost-effectiveness and productivity as well as improves
process accuracy, and customer satisfaction. It performs the
routine and repetitive tasks in a customer service workflow much
faster than human employees, more accurately and with complete
adherence to company policies. For more complex end-to-end
processes, the NICE solution has the unique capabilities to
seamlessly combine desktop (attended) and robotic (unattended)
automations in real time. This unique combination optimizes the
collaboration between human employees and robots in order to
contribute towards achieving authentic digital transformation
within organizations.
With such cutting-edge capabilities, including those recognized
by the Stevie Award, NICE Robotic Automation influences employee
engagement, increasing job satisfaction by releasing employees from
mundane tasks that can make their jobs less fulfilling.
Miki Migdal, Vice President of NICE Advanced Process
Automation Solutions: “We are honored to once again receive
this acknowledgement for our innovative contribution to progressing
the customer engagement industry to new heights. NICE Robotic
Automation has a robust product roadmap ahead that will continue to
deliver increasing value that directly and positively contributes
to our customers’ bottom line results. As such, we look forward to
presenting new and exciting process automation innovations that
represent the cutting edge of cognitive and AI technologies.”
Michael Gallagher, president and founder of the Stevie
Awards: “The 2018 Stevie Award judges were very impressed with
the wide range of achievements among the nominations. The award
NICE has won, a significant achievement for which they are to be
applauded, represents an agreement among an array of independent
judges that the innovations of NICE Robotic Automation are worthy
of international recognition. The Stevie Awards is proud to
acknowledge such accomplishments, with the hope that it will
inspire others as well.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Migdal are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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NICECorporate Media ContactChristopher
Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354ir@nice.com, ETorYisca Erez +972 9 775
3798ir@nice.com, CET
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