Riverside County Sheriff’s Department Deploys Latest NICE Next Generation 9-1-1-ready Recording & Incident Intelligence Tec...
22 Mai 2018 - 12:30PM
Business Wire
Second largest Sheriff’s office in California,
serving tenth largest US county, completes NICE upgrades at five
sites
NICE (Nasdaq: NICE) announced today that the
Riverside County Sheriff’s Office, the second largest Sheriff’s
Office in California has upgraded to the latest NICE Inform
multimedia recording and incident intelligence technology as it
transitions to an all IP environment in preparation for Next
Generation 9-1-1. The NICE upgrades were recently deployed at five
sites, including three dispatch centers, a training center, and a
centralized records bureau which handles all warrant and record
requests for the county.
Riverside County is one of the largest counties in the United
States, both in terms of population and land area, and the
Riverside County Sheriff's Department provides much of the region's
law enforcement. Its three dispatch centers are a critical link
between the community and patrol units in the field, handling over
1.8 million calls annually. Following the lead of California’s Next
Generation 9-1-1 initiative, and to better serve the needs of its
citizens, the Riverside County Sheriff’s Office recently replaced
its aging 9-1-1 system with Motorola Solutions’ VESTA®
NG9-1-1-ready call handling solution. This necessitated upgrading
to the latest future-proof, NENA i3-compliant NICE Inform recording
technology.
NICE Inform’s certified integration with VESTA means that the
Sheriff’s Department can record its IP communications natively
today, while equipping itself for a seamless transition to
recording 9-1-1 SMS texts and other rich multimedia communications
and data that will be available through NG9-1-1 in the future. The
Riverside County Sheriff’s Office plans to deploy text-to-911 by
year-end.
“As more and more Public Safety agencies across North America
invest in Next Generation 9-1-1 call-taking technology, they need
confidence that their multimedia recording solution can adapt and
integrate into their IP environment and handle new modes of
communication and multimedia data in the future,” said Chris
Wooten, Executive Vice President, NICE. “NICE Inform was designed
with exactly that in mind.”
NICE Inform captures, manages, and synchronizes multi-channel
interactions between citizens, PSAPs and first responders, to
provide a complete, true record of incidents. It assembles
telephony and radio communications into an authentic incident
timeline along with SMS 9-1-1 texts, CAD incident data, GIS, screen
recordings, video and other multimedia, for comprehensive insight
into the ‘who, what, when, where and why’ of incidents.
About the Riverside County Sheriff’s DepartmentThe second
largest Sheriff’s Office in California, the Riverside County
Sheriff's Department serves the unincorporated areas of Riverside
County, as well as several incorporated contract
cities. Altogether, the Sheriff’s Department is responsible
for policing nearly 1.4 million residents of the county’s 2.3
million population. The Riverside County Sheriff’s Communications
Bureau is the critical link between the community and patrol units
in the field. The Sheriff’s department maintains three dispatch
centers in Riverside, Palm Desert, and Blythe, which handle over
1.8 million calls annually. The centers are responsible for
dispatching patrol units to calls for service, and specialized
units, such as HDT (Hazardous Device Team), SWAT (Special Weapons
and Tactics). More information on the Riverside County Sheriff is
available at: http://www.riversidesheriff.org/.
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20180522005638/en/
NICECorporate Media ContactChristopher
Irwin-Dudek,
201-561-44425chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.com
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