NICE Presents Accolades to EMEA Customers for Cutting Edge Innovation
07 Juin 2018 - 12:30PM
Business Wire
Winners announced at NICE EMEA Interactions
2018 demonstrated excellence in six categories including first time
awards for distinction in cloud roll outs and implementation of
best practices
NICE (Nasdaq: NICE) today revealed the winners of its
2018 EMEA CX Excellence Awards which were presented at Interactions
EMEA held in the UK on June 5-6. The winners were given the
accolades for exhibiting unprecedented increases in customer
experience, improved business performance and an empowered, engaged
workforce by harnessing NICE solutions in novel ways.
The award winners were selected across six categories:
- Business Impact Excellence: for
implementing programs that deliver measurable improvements
supporting their business goals, in particular around operational
efficiency and/or revenue generation.
- Sky won the award for leveraging
NICE Robotic Automation to drive up efficiency and boost customer
experience while fostering trust amongst its customers.
- Employee Engagement Excellence:
for utilizing NICE WFO solutions to successfully engage and
motivate their workforce via notable changes in agent absenteeism,
attrition and agent utilization.
- Legal & General has been
given this award for improving employee engagement, aligning the
organization on shifts and holidays, driving up adherence and
ensuring more effective forecasting and scheduling, all of which
delivered significant annual cost savings.
- Customer Experience Excellence:
recognizes customers who have taken steps to improve their customer
experience resulting in improvements in first call resolution,
service level or Net Promoter Score (NPS).
- NewDay took the accolade for
building programs that more comprehensively measure associates,
deliver insights to retail clients that help them better understand
and improve their own processes as well as ensure faster customer
resolution.
- Cloud Excellence: celebrates
customers for successfully harnessing cloud-based technology to
achieve business goals, demonstrating business impact, cost
reductions and best practices, including efficiency of roll-out and
solution adoption.
- TechStyle won this award for
transforming customer experience using NICE inContact CXone by
closely aligning their workforce optimization with routing of
agent-assisted and self-service customer interactions, including AI
chatbot functionality that delivered 24/7 availability to
self-service chat. As a result, TechStyle saw a significant jump in
customer satisfaction as well as cost savings.
- Analytics Excellence: rewards
customers who have successfully leveraged analytics and achieved
high user adoption rates as well as tangible business results.
- Bumicom received this accolade
for implementing NICE Nexidia Analytics solutions, supported by
Managed Services, that have led to significant business returns for
multiple customers in the Netherlands.
- Rookie of the Year: is given to
customers for excelling in communication and partnership as well as
implementing best practices including efficiency of roll-out,
product/solution adoption as well as training of agents and
supervisory staff.
- ABN AMRO was presented this
accolade for harnessing Nexidia Interaction Analytics to derive
insights that improved the customer journey and ensured cost
efficiency.
John O’Hara, President of NICE EMEA said: “We're
excited to present awards for the second year to unique companies
who have shown exceptional innovation, leadership and initiative in
delivering results that make a real difference to their customers,
employees and partners, while also contributing to their company's
bottom line. NICE is proud to contribute to the success of its
customers via our innovative offering and pleased to honor them by
way of these awards. Thanks to the winners for sharing their
journeys at Interactions EMEA 2018.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. O'Hara, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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NICECorporate Media ContactChristopher
Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354, ETir@nice.comorYisca Erez +972 9 775
3798, CETir@nice.com
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