NICE Wins Technology Project of the Year at the Retail Systems Awards 2018
30 Juillet 2018 - 12:30PM
Business Wire
NICE Workforce Management stands out for
driving increased employee engagement, enhanced visibility and cost
savings for a UK based insurance provider
NICE (Nasdaq: NICE) today announced that it has been
awarded the Technology Project of the Year at the 13th Annual
Retail Systems Awards together with a UK based insurance provider.
NICE Workforce Management (WFM) won the award for delivering
increased visibility into key performance indicators (KPIs),
improving employee engagement, enabling the contact center to
absorb significantly more calls as well as expanding flexibility of
planning activities for the insurance provider.
Over a 12-month period, NICE delivered increased efficiency
through effective intraday planning, which resulted in significant
savings for the insurance provider that has a 500-seat contact
center and over 100 branches across the UK. A key benefit NICE WFM
drove for the insurance provider was increased engagement with
employees via expanded scheduling flexibility. By automating
employee change requests for holidays, schedule trade, breaks and
lunches and more, the NICE solution allowed the insurance provider
to easily and quickly address their staff's needs. Using NICE WFM,
the insurance provider was also able to publish offline activities
more than a month in advance, allowing their agents and managers
time to prepare in advance.
John O'Hara, President NICE EMEA, said: "Winning this
award is yet another affirmation of the expansive benefits that the
NICE WFM solution delivers and how it can change the game for our
customers. Improving experiences, both for clients as well as for
employees, in today's economy is crucial to an organization’s
success, and NICE's innovative product offering is geared to
helping customers capitalize on this and lead in their domain."
NICE WFM puts enterprises on the path to excellent customer
experience by increasing engagement with and empowering agents, as
well as delivering visibility across the front and back offices. By
optimizing scheduling, automating time-consuming process tasks,
enabling proactive responses in real-time to changing conditions
and harnessing artificial intelligence (AI) to deliver accurate
forecasting, the solution drives effective planning of contact
center operations and positively influences the bottom line.
Customers can also leverage the power of cloud by selecting a cloud
model to scale or expand as needed simply and flexibly.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. O'Hara, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20180730005153/en/
NICECorporate Media ContactChristopher
Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1-551-256-5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.com
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024