CXone earns highest possible score in market
presence and is top ranked in current offering
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that NICE inContact CXone, the world’s #1 cloud customer
experience platform, has been named a leader for Cloud Contact
Centers by Forrester Research. CXone received the highest possible
score in the market presence category and is top ranked in the
current offering category. The Forrester WaveTM: Cloud Contact
Centers, Q3 20181 positions CXone among the most significant cloud
contact center solutions in the market.
In addition to receiving the highest possible score in market
presence and being top ranked in current offering, CXone received
top scores in three of 10 evaluated subcategories:
- Omnichannel capabilities
- User interface
- Infrastructure
CXone also received among the top scores in these
subcategories:
- Customer success
- Reporting and analytics
- Installed base
“An earlier start in cloud has afforded certain vendors
first-mover advantage, as they’ve been able to flesh out their
suites with differentiated features,” stated the Forrester Research
report. The report noted, “The combination of NICE and inContact
(acquired by NICE in 2016) has culminated with CXone – a
full-featured, multitenant contact center offering with native WFO
and analytics.”
In addition to affirming that cloud is the future of the contact
center software market, Forrester emphasized the importance of
native WFO, “Native WFO allows a broader range of contact center
managers, team leaders, and agents to navigate across the contact
center system using a common user interface. A consolidated set of
operational data, agent evaluations, and schedules provides a
foundation for AI applications that will further boost contact
center efficiency and effectiveness.”
“Today, to win in the customer experience economy, companies
must compete at a higher level. Organizations of all sizes are
choosing CXone to power exceptional customer experiences in order
to build loyalty, wallet share, and advocacy,” said Paul Jarman,
NICE inContact CEO. “We are honored that CXone was named a leader
in the Cloud Contact Center Wave evaluation and believe this
demonstrates NICE inContact’s dedication to a customer-obsessed
business vision, product strategy, and in-market execution for
CXone – delivering a unified suite on a flexible and powerful open
cloud customer experience platform.”
The Forrester Wave: Cloud Contact Centers, Q3 2018 identifies
and evaluates 11 of the most significant Cloud Contact Center
vendors based on a 32-point criteria including current offering,
strategy, and market presence.
This first ever Forrester Wave for Cloud Contact Centers
provides a valuable resource for organizations that are seeking to
improve customer experience (CX) and reduce operating costs by
modernizing their contact center technology. Increasingly contact
centers of all sizes, including large enterprises, are moving to
the cloud to achieve their business goals and win in the experience
economy. As noted in the Forrester Wave, “As on-premises contact
center technology becomes outdated and less effective, improved
systems architected for cloud-based delivery that support AI,
workforce optimization (WFO), and omnichannel will dictate which
providers lead the pack.”
NICE inContact CXone is the leading cloud customer experience
platform. Only CXone unifies Omnichannel Routing, Analytics,
Workforce Optimization, and Automation & Artificial
Intelligence – providing a seamless customer and agent experience –
as part of one enterprise-grade, cloud native platform. With its
Open Cloud Foundation, CXone powers rapid innovation via open APIs,
leading scalability and reliability (guaranteed 99.99 percent
uptime), and carrier-grade connectivity (guaranteed voice
quality).
To read the full Forrester report click
here.
About NICE inContactNICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by Gartner, Ovum, IDC, Frost & Sullivan, DMG, and
Ventana. www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the
world’s leading provider of both cloud and on-premises enterprise
software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver
better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are
using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
__________
[1]Forrester Research, Inc. “The Forrester WaveTM: Cloud Contact
Centers, Q3 2018,” Art Schoeller, with Daniel Hong, Sara Sjoblom,
and Peter Harrison; September 25, 2018
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20180925005994/en/
Corporate Media ContactNICE inContactCheryl Andrus, +1
801 320
3646cheryl.andrus@niceincontact.comorInvestorsNICEMarty
Cohen, +1 551 256 5354, ETir@nice.comYisca Erez +972 9 775 3798,
CETir@nice.com
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024