NICE inContact CXone Wins 2018 Stratus Award for Cloud Computing in Enterprise Software as a Service
04 Octobre 2018 - 12:30PM
Business Wire
CXone helps global organizations win in today’s
customer experience economy by powering exceptional experiences for
customers and employees
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that The Business Intelligence Group has awarded NICE
inContact a 2018 Stratus Award. NICE inContact, which has seen
tremendous momentum in both enterprise adoption and global
expansion, was recognized in the Enterprise: Software as a Service
category for CXone, a unified cloud platform that enables companies
to transform customer experience gains into revenue growth by
better attracting, engaging and retaining customers.
NICE inContact CXone, the world’s #1 cloud customer experience
platform, helps organizations be first in their industry by
powering exceptional experiences for customers and employees. CXone
is the first and only platform unifying best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and
Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations.
“NICE inContact is clearly ahead of the pack helping to drive
practical innovations in the cloud,” said Maria Jimenez, Chief
Nominations Officer of Business Intelligence Group. “The cloud is
now part of all of our daily lives and the staff and volunteer
judges are pleased to shed a little light on these innovative
services, organizations and executives.”
CXone is a complete offering that allows customers to reliably
move to the cloud via proven, enterprise class software. The added
advantage of agility ensures customers can adapt, enhance or change
the capacity of resources when required. With its Open Cloud
Foundation, CXone powers rapid innovation via open APIs, leading
scalability and reliability, with 99.99 percent uptime guaranteed,
and carrier-grade connectivity with guaranteed voice quality.
“To win in today’s customer experience economy, businesses need
a modern cloud infrastructure that delivers agility, scalability,
cost-efficiency and flexibility,” said Paul Jarman, CEO of NICE
inContact. “Earning a 2018 Stratus Award is additional validation
for how our CXone cloud platform is enabling customers to transform
customer experience and drive revenue growth. With accelerated
adoption of the cloud by companies of all sizes and global
expansion, we’re seeing very strong growth, and this award
demonstrates our commitment to helping organizations achieve their
business goals.”
In addition to this award from Business Intelligence Group, a
series of accolades highlights NICE inContact’s commitment to
helping customers and partners of all sizes achieve their goals
with CXone. Recognition includes a Gold Stevie® Award for the New
Product or Service of the Year - Software - Relationship Management
Solution category. NICE inContact CXone also ranked first overall
in The Contact Center in the Cloud Value Index, 2018 Vendor and
Product Assessment from Ventana Research. Additionally, NICE
inContact has earned recognition as a market leader by industry
analyst firms Gartner, Ovum, Frost & Sullivan and DMG. NICE
inContact was placed in the leader quadrant in the 2017 Gartner
Cloud Contact Center as a Service (CCaaS) Magic Quadrant and has
been named a Leader every year since this Magic Quadrant’s
inception in 2015.
About NICE inContactNICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by Gartner, Forrester, Ovum, IDC, Frost & Sullivan, DMG,
and Ventana. www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the
world’s leading provider of both cloud and on-premises enterprise
software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver
better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are
using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
About Business Intelligence GroupThe Business
Intelligence Group was founded with the mission of recognizing true
talent and superior performance in the business world. Unlike other
industry and business award programs, business executives—those
with experience and knowledge—judge the programs. The
organization’s proprietary and unique scoring system selectively
measures performance across multiple business domains and then
rewards those companies whose achievements stand above those of
their peers.
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version on businesswire.com: https://www.businesswire.com/news/home/20181004005233/en/
NICE inContactCorporate MediaCheryl Andrus, +1 801
320 3646cheryl.andrus@niceincontact.comorInvestorsMarty
Cohen, +1 551 256 5354ir@nice.com, ETorYisca Erez +972 9 775
3798ir@nice.com, CET
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